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Senior CRM Consultant

2 months ago
Latin America
Contract
Senior
Email Marketing Manager
Marketing and Growth
CRM Digital Marketing Email Marketing HubSpot Snowflake
Apply Now
Massive Rocket

Massive Rocket

Massive Rocket is a Global Braze & Snowflake Agency that helps companies use data to understand their customers, automate communications, and generate predictable growth. They specialize in building beautiful digital experiences and increasing customer...

Media
51-200
Founded 2018
View All Jobs 19

Description

  • Lead execution of multi-channel CRM campaigns and customer engagement initiatives in Braze.
  • Configure and customise Braze journeys, campaigns, and automation to deliver agreed strategies.
  • Build, launch, and optimise targeted campaigns using segmentation and personalisation.
  • Partner with CRM Strategists, Project Managers, technical teams, and clients to align strategy with delivery.
  • Manage and analyse customer data to improve targeting, campaign performance, and optimisation.
  • Conduct QA for campaigns, integrations, and supporting documentation.
  • Monitor campaign results and produce insight-led reports and recommendations.
  • Translate client business requirements into effective CRM solutions.
  • Apply Braze platform updates and industry best practices to improve client outcomes.
  • Improve delivery processes, campaign execution, and platform utilisation.

Requirements

  • 5+ years of experience in CRM, marketing automation, lifecycle marketing, or customer engagement roles.
  • Hands-on experience with Braze, Salesforce Marketing Cloud, HubSpot, or similar CRM platforms.
  • Experience executing multi-channel CRM campaigns and customer journeys.
  • Understanding of segmentation, personalisation, lifecycle marketing, and digital marketing principles.
  • Experience working with customer data, relational databases, and campaign performance reporting.
  • Strong attention to detail, including QA of campaigns, integrations, and documentation.
  • Strong communication and stakeholder-management skills in a client-facing or agency environment.
  • Ability to collaborate across cross-functional teams in a fast-paced environment.
  • Proactive, solution-oriented, organised, and analytical approach to problem-solving.
  • Valid right to work is required; visa sponsorship is not available.
  • Willingness to use a personal device under the BYOD policy.

Benefits

  • Remote-first work environment.
  • Clear career progression, ownership, and growth opportunities.
  • Fast-paced learning and professional development opportunities.
  • Collaboration with a global team across Europe, the US, and beyond.
  • Team meetups, events, and shared experiences.
  • Supportive and positive workplace culture.

Interested in this position?

Apply directly on the company website

Apply Now

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