Principal CRM Consultant

8 hours, 49 minutes ago
Contract
Lead
Data Science and Analytics
Massive Rocket

Massive Rocket

Massive Rocket is a Global Braze & Snowflake Agency that helps companies use data to understand their customers, automate communications, and generate predictable growth. They specialize in building beautiful digital experiences and increasing customer...

Media
51-200
Founded 2018

Description

  • Lead the technical and strategic direction for one or two client accounts and own the quality of CRM delivery.
  • Solve complex CRM, data, experimentation and implementation challenges using a strong, evidence-based point of view.
  • Design phased CRM solutions that deliver incremental value while advancing clients toward a long-term vision.
  • Lead solution design and prioritisation with clients, breaking complex programmes into achievable milestones.
  • Build trusted relationships with Director-, VP- and C-suite-level client stakeholders.
  • Use data, control groups, holdouts and A/B tests to measure and report impact on revenue, retention and engagement.
  • Create clear presentations, documents and recommendations that translate complex problems for stakeholders.
  • Develop and launch CRM journeys, including SQL segmentation, Liquid personalisation and advanced email builds.
  • Create training, frameworks, playbooks and documentation that raise delivery-team capability.
  • Contribute to pitches, scoping, intellectual property development and new-client acquisition.

Requirements

  • Demonstrated revenue or retention impact measured against control groups or holdouts, with experience presenting results to clients.
  • Hands-on experience building CRM journeys, writing SQL segmentation and using Liquid personalisation.
  • Experience delivering live projects in Braze; expertise in Salesforce Marketing Cloud or Klaviyo is also considered.
  • Experience managing delivery for multiple brands simultaneously in an agency or consultancy environment.
  • Ability to lead strategic solutioning and prioritisation in ambiguous client environments.
  • Experience creating adopted training, frameworks, playbooks or lasting ways of working.
  • Confidence presenting to and constructively challenging Director-, VP- and C-suite stakeholders using data.
  • Ability to work with a bring-your-own-device setup.
  • Valid right to work in the candidate's location; visa sponsorship is not available.
  • Ability to provide identification and, if requested, two references; contractors must provide proof of incorporation and current insurance.

Benefits

  • Remote-first work environment.
  • Defined career progression ladder for senior specialist growth.
  • Fast-paced learning and development opportunities.
  • Supportive, collaborative global team across Europe, the US and Latin America.
  • Regular team meetups and events.

Interested in this position?

Apply directly on the company website

Apply Now

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