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Affiliate EAP Counsellor (Network Partnership)

3 days, 14 hours ago
India
Freelance
Junior
Customer Success
Customer and Technical Support
Apply Now
Lyra Health

Lyra Health

Lyra Health is a global leader in mental health benefits, connecting companies and employees to world-class therapists and coaches. Their innovative platform offers fast, reliable access to evidence-based care for organizational well-being.

Health Care Providers & Services
1K-5K
Founded 2015
$627M raised
View All Jobs 2

Description

  • Deliver high-quality counselling through in-person, virtual, and telephonic modalities.
  • Provide short-term, solution-focused therapy tailored to workplace wellness and employee care timelines.
  • Complete all case notes within Lyra’s required 24-hour documentation window.
  • Maintain clinical notes that meet global quality standards and audit protocols.
  • Verify all client interactions through Lyra’s official notice system before initiating treatment.
  • Identify high-risk cases, crises, and clinical red flags, and follow emergency SLAs.
  • Adhere to Lyra’s direct-transaction policy and avoid any direct billing or payment collection from employees.
  • Maintain strict professional boundaries and comply with the non-solicitation policy.
  • Collaborate with internal operations and clinical oversight teams to support care outcomes.
  • Uphold confidentiality, compliance procedures, and agreed-upon service level agreements.

Requirements

  • Master’s degree or higher in Counseling Psychology, Clinical Psychology, MPhil, or PhD.
  • Valid professional license or registration to practice counseling in India.
  • Minimum of 2 years of post-qualification clinical experience after completing a Master’s degree.
  • Prior experience as an EAP service provider is highly preferred.
  • Strong understanding of short-term, solution-focused therapeutic models.
  • Experience in EAP services and workplace wellness.
  • Experience supporting stress management and occupational burnout, relationship and interpersonal issues, grief and bereavement, or family/play therapy is preferred.
  • Exceptional clinical skills with a commitment to evidence-based practice and clinical integrity.
  • Strong organizational, documentation, and administrative discipline.
  • Adaptive verbal and written communication skills with the ability to build therapeutic alliances across multiple modalities.

Interested in this position?

Apply directly on the company website

Apply Now

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