Locums Experience Manager (Temp)

8 hours, 32 minutes ago
Contract
Senior
Customer and Technical Support
Aya Healthcare

Aya Healthcare

Aya Healthcare is the largest healthcare staffing company in the U.S., offering travel nursing, allied staffing, and permanent placement services with a focus on excellence and innovation.

Professional Services
10K-50K

Description

  • Serve as the primary support contact for locum tenens physicians and advanced practice providers throughout their assignments.
  • Resolve provider, placement, travel, itinerary, payment, and assignment-related issues.
  • Manage the Locums review process and determine when additional review or escalation is needed.
  • Balance provider experience, operational needs, company policies, and business or compliance risk.
  • Coordinate with Recruitment, Account Management, Billing, Payroll, Travel, Legal, and Credentialing teams.
  • Anticipate assignment challenges and proactively resolve them before escalation.
  • Communicate clearly with providers and internal stakeholders during complex or sensitive situations.
  • Identify and implement improvements to provider support, team efficiency, and the overall Locums experience.

Requirements

  • Bachelor’s degree or equivalent professional experience.
  • Significant experience in customer service, client services, account management, provider support, or another high-touch service environment.
  • Exceptional interpersonal, relationship-building, verbal, and written communication skills.
  • Strong critical thinking, judgment, and problem-solving abilities, including escalation assessment.
  • Experience managing challenging or sensitive customer situations with professionalism and empathy.
  • Ability to work independently while collaborating across multiple departments.
  • Strong organization and adaptability in a fast-paced, changing environment.
  • Proactive, solutions-oriented mindset with ownership and follow-through.
  • Experience supporting physicians, advanced practice providers, or other healthcare professionals preferred.
  • Experience in locum tenens, healthcare staffing, travel, hospitality, or similar environments preferred.

Benefits

  • $31.25–$36.06 per hour compensation range.
  • Free premium medical, dental, life, and vision insurance.
  • Generous 401(k) match.
  • Potential reimbursements and discretionary bonuses for eligible employees.
  • Paid sick leave in accordance with applicable laws.
  • Unlimited DTO (discretionary time off).
  • Daily virtual yoga, meditation, and boot camp classes.
  • Company-sponsored events, team-building activities, celebrations, and birthday treats.

Interested in this position?

Apply directly on the company website

Apply Now

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