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Load Operations Representative (Remote - Philippines)

23 hours, 44 minutes ago
Philippines
Contract
Junior
Operations Specialist
Customer and Technical Support
Apply Now
Loadsmart

Loadsmart

Loadsmart is a logistics solutions provider automating freight transportation with innovative technology to move more efficiently.

Air Freight & Logistics
501-1000
$346M raised
View All Jobs

Description

  • Communicate with carrier partners and drivers via phone, email, SMS, and messaging tools to confirm and track load events.
  • Monitor shipments and report delays, issues, and risks to key stakeholders.
  • Support customer-specific service-level agreements for top shippers.
  • Identify and forecast potential operational challenges affecting loads.
  • Proactively gather load information and drive urgency with carrier partners on upcoming events.
  • Manage communications and resolve load-related challenges as they arise.
  • Provide carrier feedback to improve operations, carrier experience, and shipper service.
  • Collaborate with Sales and Operations teams to support smooth freight delivery.

Requirements

  • Fluent English verbal and written communication skills.
  • 1+ years of brokerage or logistics experience.
  • Ability to work with urgency while maintaining high customer-service standards.
  • Strong problem-solving skills and ability to develop solutions to operational challenges.
  • Familiarity with U.S. geography.
  • Proactive, self-starting attitude.
  • Call center customer service experience is preferred.
  • Ability to complete required job-related electronic background checks.

Benefits

  • Competitive monthly fixed compensation, including pay for access hours above 160 hours per month.
  • Signing bonus for remote-work setup or personal use.
  • Remote work from home.
  • Career growth opportunities.
  • Unlimited PTO and sick days through Loadie Time Off.
  • Opportunity to work with a diverse global team in a high-growth company.

Interested in this position?

Apply directly on the company website

Apply Now

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