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Service delivery/Care Coordinator

15 hours, 26 minutes ago
Philippines
Contract
Mid Level
Operations Specialist
Customer and Technical Support
Content Marketing
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Hunt St

View All Jobs 20

Description

  • Coordinate home care service schedules and delivery in line with client care plans.
  • Act as the primary contact for clients, families, caregivers, and internal teams.
  • Match clients with suitable caregivers and adjust rosters to meet changing needs.
  • Maintain accurate client records, care plans, service documentation, and data compliance checks.
  • Follow up on client feedback and help resolve service-related concerns.
  • Collaborate with the care team to meet service standards, safety protocols, and regulatory requirements.
  • Provide invoice and accounts receivable updates as needed.
  • Assist with onboarding and orienting new caregivers and staff.
  • Support internal reporting, compliance activities, content updates, and directed marketing tasks.
  • Identify opportunities to improve operational efficiency and client satisfaction.

Requirements

  • Based in the Philippines.
  • Previous experience in care coordination, service delivery, scheduling, or administrative support within aged care, disability, or community services.
  • Proficiency with scheduling software, CRM systems, and Microsoft Office tools.
  • Strong organization and time-management skills, with the ability to manage multiple priorities.
  • Excellent client-focused communication and interpersonal skills.
  • High attention to detail, accuracy, and documentation management.
  • Knowledge of care compliance standards and client confidentiality requirements.
  • Ability to work independently while collaborating with a broader support team.
  • Empathetic, professional, and proactive problem-solving approach.
  • Available to align with Australian business hours, approximately 9 AM–5 PM Monday–Friday.
  • Willingness to disclose existing roles or client work and list the engagement on LinkedIn as an Independent Contractor.

Benefits

  • Compensation of $1,600 AUD per month.
  • 100% remote, work-from-home arrangement.
  • Flexibility to manage your time as an independent contractor.
  • Training provided for the right candidate.

Interested in this position?

Apply directly on the company website

Apply Now

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