RemoteLeads Logo
Sign Up Sign In

Referral Support Advocate

3 days, 13 hours ago
United States
Contract
Junior
Customer Support
Customer and Technical Support
Apply Now
Included Health

Included Health

Included Health is a healthcare company that provides cost-saving solutions for employers and health plans. They offer virtual care and navigation services, connecting millions with board-certified doctors and specialists for comprehensive and convenie...

Insurance
1K-5K
$106M raised
View All Jobs 5

Description

  • Complete all assigned Concierge Referrals tasks, including understanding members’ preferences and identifying high-quality providers.
  • Work with the scheduling team to book appointments on members’ behalf and support them throughout their care journey.
  • Balance speed and quality targets while meeting or exceeding service level agreements.
  • Gather accurate provider-office information such as availability, insurance contracts, conditions treated, and new patient status.
  • Work in a fast-paced environment that changes quickly and manage responsibilities with strong judgment and communication.
  • Collaborate with Member Care Advocates, Records Specialists, Clinical, Quality, Training, and other Care Team members.
  • Assist members in collecting medical records and forwarding them to new providers.
  • Contribute actively in team meetings and share ideas for continuous improvement.
  • Discuss additional member benefits and connect members with the appropriate departments.
  • Develop an organized system for managing active cases and dashboards.

Requirements

  • Great verbal communication skills to explain services, verify office availability, and determine scheduling requirements.
  • Great written communication skills for concise and informative team communication.
  • Confidence in asking questions and raising issues when help is needed.
  • Strong attention to detail and commitment to accurate data collection and data entry.
  • Ability to adapt to process changes in fast-paced and ambiguous environments.
  • Comfort performing internet searches and researching provider information.
  • Ability to troubleshoot basic technical issues.
  • Proficiency with common office software such as Google Apps and CRM systems.
  • Strong organizational skills.
  • Sense of humor and ability to work collaboratively in a fun, team-oriented environment.

Benefits

  • Hourly pay of $20.72 per hour.
  • Full-time, contract position.
  • Pay structured by work location, skills, experience, and internal equity.
  • Geographic pay bands for Zones A–C across standard U.S. labor markets.
  • Equal Opportunity Employer consideration for qualified applicants, including fair chance hiring compliance.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

TWO95 International

Vietnamese Language Interpreter (Work from home)

TWO95 International 51-250 Internet Software & Services

Language Interpreter (English & Vietnamese) for a 12-month renewable remote contract, providing live interpretation for calls across multiple industries and emergency-related contexts.

Cambodia Indonesia Malaysia Philippines Thailand Vietnam Contract Junior Customer Support
Android iOS
1 day, 12 hours ago
SupportYourApp

(fluent German & English) Customer Support Consultant (Remote)

SupportYourApp 251-1K Internet Software & Services

SupportYourApp is hiring a Customer Support Consultant to deliver multilingual customer and technical support for tech clients, resolving issues remotely in a multicultural environment.

Philippines Thailand Morocco Tunisia Contract Junior Customer Support
1 day, 13 hours ago
Welo Global

Hydrus -Voice Contributor — English (US)

Welo Global Professional Services

Welo Data is hiring a freelance native-level English (US) speaker to record conversational customer-service audio for a remote AI voice project.

United States Freelance Entry Level AI (Artificial Intelligence) Customer Support
$100k-$100k
1 day, 13 hours ago
Fiscal.ai

Technical Customer Support

Fiscal.ai Internet Software & Services

Fiscal.ai is hiring a fully remote Technical Customer Support specialist in the Philippines to serve as the first point of contact for users of its financial data platform and help resolve product and data-related issues.

Philippines Contract Mid Level Customer Support
$1k-$1k
JSON Linear REST API
1 day, 13 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers