RemoteLeads Logo
Sign Up Sign In

Claims Support Advocate (Temp)

1 week, 3 days ago
United States
Contract
Junior
Customer Support
Customer and Technical Support
Apply Now
Included Health

Included Health

Included Health is a healthcare company that provides cost-saving solutions for employers and health plans. They offer virtual care and navigation services, connecting millions with board-certified doctors and specialists for comprehensive and convenie...

Insurance
1K-5K
$106M raised
View All Jobs 2

Description

  • Provide timely customer service to members, providers, insurers, and clients regarding healthcare claims.
  • Follow up on requests for accounts to be reviewed and keep cases moving within service level agreements.
  • Organize health insurance paperwork and medical record documentation.
  • Use proprietary software and tools such as Google apps and Slack to manage work.
  • Communicate status updates to patients throughout the claims process.
  • Negotiate with providers on member balances and resolve claim concerns with insurers.
  • Appeal claim denials and assist members with claim errors, denials, and explanation of benefits questions.
  • Collaborate with peers and management across functions to adapt processes to changing business needs.
  • Maintain professionalism, persuasion, and strong member interactions in a fast-paced environment.
  • Complete other duties and responsibilities assigned by leadership.

Requirements

  • 1 year of experience in customer service roles.
  • 3 years of revenue cycle or carrier experience.
  • Prior work experience in a claims support and health insurance role.
  • Ability to take meticulous notes and document actions taken.
  • Strong communication, problem-resolution, organizational, written, and verbal skills.
  • Ability to meet goals in a rapidly changing environment.
  • Excellent data and analytical skills.
  • Proven time management and prioritization skills.
  • Ability to troubleshoot basic technical issues.
  • Medical billing/coding certification (CPC) is beneficial, but not required.
  • College degree preferred; additional experience in lieu of a degree will be considered.

Benefits

  • Full-time contract position.
  • Hourly pay of $22.08 per hour.
  • Pay is structured by geographic zone and determined by location, skills, experience, and internal equity.
  • Opportunity to work for Included Health, an integrated virtual care and navigation company.
  • Equal opportunity employer consideration without regard to protected characteristics.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

LevelUp

Helpdesk Support Agent 6-Month Fixed-Term Contract [2632-304138]

LevelUp 51-250 Internet Software & Services

LevelUp is hiring a remote Helpdesk Support Agent on a 6-month fixed-term contract to provide first-line support for internal users of client business applications and keep core operations running smoothly.

Philippines Contract Junior Customer Support
$0k-$1k
GCP JIRA NetSuite Salesforce SQL
19 hours, 13 minutes ago
Lyra Health

Affiliate EAP Counsellor (Fluent in Hyderabadi Hindi / Deccani)

Lyra Health 1K-5K Health Care Providers & Services

Lyra Health is hiring an Affiliate EAP Counsellor to provide short-term mental health support for corporate employees through in-person, virtual, and telephonic care within its network partnership model.

India Freelance Junior Customer Support
1 day, 18 hours ago
Brooks Running

Customer Service Specialist - Direct to Consumer

Brooks Running 1K-5K Leisure Products

Brooks is hiring a Temporary Runner Experience Specialist to provide high-volume customer support for runners across channels during its busiest season.

United States Contract Entry Level Customer Support
$39k-$42k
1 day, 18 hours ago
Capital Rx

Appeals Pharmacist (temp-to-hire)

Capital Rx 251-1K Health Care Providers & Services

Judi Health is hiring a remote pharmacist to review clinical coverage determinations and appeals for commercial and Medicare lines of business within its health benefits administration platform.

United States Contract Junior Customer Support
$102k-$133k
HIPAA
1 day, 19 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers