Customer Support Specialist

3 months, 1 week ago
Contract
Junior
Customer and Technical Support
Hire Premium Sales & Support Global Team - CrewBloom

Hire Premium Sales & Support Global Team - CrewBloom

CrewBloom is a matchmaking platform for sales and support talent, connecting high-growth companies with highly vetted professionals globally. With a focus on reducing hiring costs by up to 70% and ensuring compliance, we facilitate quick and efficient ...

Professional Services
51-250
Founded 2016

Description

  • Manage customer email communication regarding order status, documentation, and updates.
  • Enter customer orders into QuickBooks or an ERP system.
  • Prepare export documents, packing lists, certificates, and shipping documents.
  • Coordinate shipment details with freight forwarders.
  • Prepare weekly reports on order and shipping activity.

Requirements

  • 3+ years of experience in manufacturing customer service or order processing.
  • Experience with QuickBooks or ERP systems.
  • Experience handling international shipments preferred.
  • Excellent written English.
  • Highly detail-oriented with strong follow-up and organizational habits.
  • Process-driven and comfortable working in a fast-paced industrial environment.
  • High accountability and proactive communication.
  • Prior experience in sales and customer support, or customer assistance at music festivals or large events, is preferred.
  • Thrives in dynamic environments with high message or customer interaction volumes.
  • Meets minimum technical requirements: 15 Mbps primary internet, 10 Mbps backup internet capable of operating during power outages, and a desktop/laptop with at least an Intel Core i5 8th gen / Core i3 10th gen / AMD Ryzen 5 or equivalent, 8 GB RAM, plus a backup device meeting at least Intel Core i3 performance.
  • Has a functioning webcam, noise-canceling USB headset, quiet dedicated home office, and smartphone for communication and verification.

Benefits

  • Remote work from home or any location of choice.
  • Flexible work environment with no commute.
  • Opportunities for learning, innovation, and professional growth.
  • Career growth resources and advancement potential.
  • Inclusive, innovative, and collaborative team culture.
  • High-energy, engaging, fast-paced work environment.
  • Work-life balance and more time with family or personal commitments.

Interested in this position?

Apply directly on the company website

Apply Now

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