Mandarin Bilingual | Virtual Assistants

3 months, 1 week ago
Contract
Junior
Customer and Technical Support

Global Medical Virtual Assistants (GMVA)

Remote healthcare staffing and outsourcing company that provides medical virtual assistants for medical practices and hospital systems, including support for scheduling, patient follow-ups, insurance verification, prior authorizations, billing, revenue cycle management, credentialing, EMR/EHR data entry, front-desk operations, clinic administration, and back-office support.

Outsourcing and offshoring consulting
501-1000
Founded 2019

Description

  • Manage client calendars, schedule appointments, and coordinate meetings in English and Mandarin.
  • Serve as a liaison between clients and Mandarin-speaking patients or providers to ensure clear communication.
  • Translate documents, emails, and other communications between English and Mandarin accurately and with cultural relevance.
  • Provide administrative support including data entry, record-keeping, and report generation.
  • Handle customer service inquiries and resolve questions or concerns in a timely, professional manner.
  • Collaborate with the team to maintain consistent communication and high-quality service delivery.
  • Maintain attention to detail and confidentiality when handling client information.
  • Adapt support and workload handling based on changing priorities and tasks.

Requirements

  • Bilingual fluency in English and Mandarin, both written and spoken, is required.
  • Proven experience as a virtual assistant or in a similar administrative role.
  • Strong organizational skills and ability to manage multiple tasks simultaneously.
  • Excellent interpersonal and communication skills.
  • Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint, and other relevant software.
  • Familiarity with healthcare terminology is a plus.
  • Ability to work independently and adapt to changing priorities and workloads.
  • Strong attention to detail and commitment to client confidentiality.
  • Primary system: Intel Core i5-6000 (6th Gen or higher) or AMD Ryzen 5 or higher, 8 GB RAM, Windows 11 64-bit or macOS Ventura, USB noise-cancelling headset, and a camera with clear video output.
  • Primary internet connection: DSL/Fiber with at least 100 mb/s contracted speed.
  • Backup internet connection: minimum 20 mb/s via cell or wired connection.
  • Backup power option: UPS capable of powering the workstation for at least 3 hours, typically 240Wh or higher.
  • Recommended system: Intel Core i7/i9/Core Ultra or AMD Ryzen 7 or higher, 16 GB RAM, Windows 11 64-bit or macOS Tahoe, USB noise-cancelling headset, and a camera with clear video output.

Benefits

  • Monthly rate of up to $1,200 USD.
  • Independent contractor employment type.
  • Free training.
  • Paid time off.
  • HMO coverage.
  • Optical rewards.
  • Performance-based increase.
  • Permanent work-from-home setup.

Interested in this position?

Apply directly on the company website

Apply Now

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