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Client Success Manager, Contractor

3 weeks, 5 days ago
Mexico
Contract
Junior
Customer Success Manager
Customer and Technical Support
CRM Salesforce
Apply Now
FiscalNote

FiscalNote

FiscalNote is the leading provider of global policy and market intelligence, empowering organizations with AI-driven insights to navigate complex governmental landscapes.

Diversified Financial Services
251-1K
Founded 2013
View All Jobs 2

Description

  • Partner with Account Managers to support senior executive clients in engagement and retention across Latin America.
  • Coordinate analyst briefings, executive advisory sessions, and client calls from scheduling through delivery.
  • Plan and execute virtual and in-person client events, executive roundtables, roadshows, and market briefings.
  • Serve as a key coordination point between clients, analysts, and internal commercial team members.
  • Track client engagement activities and ensure timely follow-up and execution of commitments.
  • Support client onboarding and adoption of FrontierView services and resources.
  • Prepare client presentations, briefing materials, meeting agendas, and event communications.
  • Monitor client engagement trends and identify opportunities to increase service utilization.
  • Maintain accurate client interaction and engagement records in Salesforce and other internal systems.
  • Collaborate across Commercial, Strategic Insights, and Operations teams to improve client outcomes and team efficiency.

Requirements

  • Bachelor's degree or equivalent work experience in business, economics, international affairs, communications, marketing, or a related field.
  • 1-3 years of experience in client success, client services, account coordination, project management, events, consulting support, or a related client-facing role.
  • Experience managing multiple projects and stakeholders simultaneously in a fast-paced environment.
  • Strong organizational and time-management skills with exceptional attention to detail.
  • Demonstrated ability to work independently and effectively in a remote environment.
  • Excellent written and verbal communication skills.
  • Ability to interact comfortably with senior-level stakeholders and executives.
  • Strong problem-solving skills and a proactive mindset.
  • Experience supporting events, executive briefings, webinars, or client programs is a plus.
  • Familiarity with Salesforce, CRM systems, or project management tools is a plus.
  • Spanish fluency required; Portuguese fluency is a plus.
  • This is a 6-12 month contract position with potential for extension, based remotely in Mexico.

Benefits

  • Competitive salaries.
  • Retirement accounts.
  • Equity packages.
  • Comprehensive benefits packages aligned with regional requirements and expectations.
  • Flexibility and benefits that promote well-being and balance.
  • Remote work arrangement during the hiring/onboarding period, with current staff also working remotely unless otherwise communicated.

Interested in this position?

Apply directly on the company website

Apply Now

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