Customer Support Specialist (Parental Leave Cover)

1 day, 14 hours ago
Contract
Mid Level
Customer and Technical Support
Chuffed.org

Chuffed.org

Chuffed is a global crowdfunding platform dedicated to social enterprises, community groups, and non-profit organizations. They support individuals and organizations in running impactful crowdfunding campaigns for social causes, with a focus on social ...

Professional Services
1-10
Founded 2013
$3M raised

Description

  • Own a busy customer support queue and keep it moving efficiently.
  • Deliver timely, thoughtful responses to campaigners and donors.
  • Troubleshoot technical issues and escalate problems when needed.
  • Identify patterns in customer feedback and share product improvement suggestions.
  • Maintain and improve the knowledge base, documentation, and support templates.
  • Surface community insights to internal teams.
  • Review reported campaigns to support platform safety and trust.
  • Collect, verify, and document evidence for the Trust & Safety process.
  • Accurately record findings in the evidence management tool.
  • Support improvements to support processes and the overall support function.

Requirements

  • 3+ years of experience in customer support, ideally in a fast-paced or high-volume environment.
  • Strong empathy and clear, concise communication skills.
  • Ability to work independently and own a support queue.
  • Comfort with troubleshooting technical issues and knowing when to escalate.
  • Experience managing documentation, knowledge bases, or templates.
  • Ability to handle sensitive information carefully and responsibly.
  • Passion for social justice and supporting campaigners.
  • Experience in a SaaS or fundraising platform environment is a plus.
  • Familiarity with Retool, Notion, or support ticketing systems is a plus.
  • Confidence collaborating on cross-functional projects is a plus.

Benefits

  • $70,000 - $75,000 p.a. + super, depending on experience.
  • Fully remote work from anywhere in Australia.
  • Flexible working that supports work-life balance.
  • Opportunity to do meaningful work supporting social justice campaigns.
  • Join a team described as low-ego, collaborative, and mission-driven.
  • Real ownership and the chance to shape support strategy in a high-growth company.

Interested in this position?

Apply directly on the company website

Apply Now

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