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Customer Advocate (Project-based)

1 week, 2 days ago
Mexico
Contract
Entry Level
Customer Support
Customer and Technical Support
Apply Now
Boldr

Boldr

Boldr specializes in building global teams through ethical talent outsourcing, connecting businesses with skilled professionals while prioritizing social sustainability and performance.

Professional Services
251-1K
Founded 2016
View All Jobs

Description

  • Interact with customers to provide accurate, complete information with empathy, courtesy, and professionalism.
  • Process customer inquiries and complaints regarding client products and services.
  • Track, document, prioritize, and resolve customer issues.
  • Escalate issues in a timely manner to meet internal and external expectations.
  • Collaborate with internal and external teams to support customer needs.
  • Stay updated on product and service knowledge through coordination with the external team.
  • Identify opportunities and recommendations for continuous process improvement.
  • Deliver excellent customer service and maximize customer satisfaction.

Requirements

  • 6 months to 1 year of customer service experience, including email, phone, or chat support.
  • Basic knowledge of cloud-based applications such as Google Drive, Google Sheets, and Google Docs, as well as MS Office applications.
  • Excellent reading comprehension, verbal communication, and written communication skills.
  • Strong and effective phone contact handling skills.
  • Ability to understand and communicate complex ideas verbally and in writing.
  • Ability to quickly learn and navigate new technology, systems, and applications.
  • Ability to accept feedback gracefully and with an open mind.
  • Intermediate understanding of common customer experience best practices.
  • Customer orientation and the ability to adapt and respond to different types of customers.
  • Analytical and critical thinking skills with attention to detail.

Interested in this position?

Apply directly on the company website

Apply Now

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