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Outreach Specialist

3 months, 3 weeks ago
United States
Contract
Entry Level
Customer Support
Customer and Technical Support
HIPAA
Apply Now
Arine

Arine

Arine is a comprehensive medication management platform that empowers health plans and providers to improve patient outcomes at scale. By optimizing medication therapy and treatment plans, Arine helps reduce healthcare costs, increase member satisfacti...

Insurance
11-50
$47M raised
View All Jobs 2

Description

  • Make 75-100 outbound calls per day to pharmacies on behalf of patients’ health plans.
  • Identify patient cases that need follow-up and escalate issues to a pharmacist as needed.
  • Obtain provider contact information to support the delivery of clinical interventions.
  • Collect patient information required for clinical interventions.
  • Maintain accurate records in Arine’s software platform.
  • Participate in process improvement and team meetings to optimize workflows.
  • Undertake other assigned projects.
  • Communicate effectively and maintain professional working relationships with clients and colleagues.

Requirements

  • At least 6 months of experience in a high-volume call center in a healthcare environment.
  • Basic knowledge of medical terminology and medication names, including brand and generic names.
  • Strong computer skills, including proficiency with Google products and call center software such as dialers.
  • Ability to manage questions or resistance from pharmacy staff and escalate appropriately.
  • Ability to think critically, especially when navigating Interactive Voice Response (IVR) systems.
  • Excellent written and oral communication skills.
  • Understanding of PHI access regulations and responsibilities.
  • Comfort working in a call center environment with repetitive work.
  • Ability to work independently and as part of a team.
  • Ability to work 40 hours per week within Monday-Friday, 6AM-6PM Pacific Time, with up to two rotating Saturday shifts per month.
  • Experience with auto-dialers, preferred.
  • An established private work area that ensures information privacy.
  • Reliable internet capable of low-latency video and voice calls.
  • Must live in and be eligible to work in the United States.
  • Ability to pass a background check.
  • This is a temporary position expected to last through December 2026.

Benefits

  • Hourly pay range of $17-20 per hour.
  • Potential equity opportunities.
  • Remote work with required on-site meetings multiple times per year.
  • Learning and growth opportunities working with experienced clinicians, engineers, software architects, and digital health entrepreneurs.

Interested in this position?

Apply directly on the company website

Apply Now

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