Contact Center Representative (Medical Record Retrieval) 6541

1 month ago
Contract
Junior
Customer and Technical Support
Advantmed

Advantmed

Advantmed provides integrated healthcare solutions that focus on enhancing performance, reducing costs, and optimizing patient outcomes for healthcare organizations, particularly in the areas of risk adjustment and quality management.

Internet Software & Services
1K-5K
Founded 2005

Description

  • Conduct day-to-day verification and follow-up calls with healthcare providers to collect patient records.
  • Schedule appointments with providers for record retrieval and record collection.
  • Resolve issues efficiently through phone and electronic communication in a remote work setting.
  • Handle a high volume of outgoing calls effectively.
  • Use MS Office tools to streamline tasks and improve productivity.
  • Adapt to additional instructions and changing project or business needs.
  • Maintain a professional, customer-focused, and team-focused attitude while interacting with providers and colleagues.

Requirements

  • 1+ years of call center experience preferred.
  • Bilingual fluency in Spanish and English is required.
  • Excellent communication skills for engaging healthcare providers effectively.
  • Ability to build and maintain positive relationships with healthcare professionals.
  • Availability to be on video during the training period.
  • Consistent attendance and punctuality are required.
  • Must have a reliable power backup to avoid work interruptions.
  • Must have high-speed internet with an Ethernet connection.
  • Must have a Windows-based system or laptop to perform the role.
  • Must be eligible to work and perform job responsibilities within the United States.

Benefits

  • $13-$14 per hour hourly rate.
  • Paid training provided.
  • Continuous coaching and support from experienced trainers.
  • Remote work from home.
  • Long-term seasonal employment with a 6+ month duration.

Interested in this position?

Apply directly on the company website

Apply Now

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