Bilingual Contact Center Representative (Medical Record Retrieval) 6528

3 weeks, 2 days ago
Contract
Junior
Customer and Technical Support
Advantmed

Advantmed

Advantmed provides integrated healthcare solutions that focus on enhancing performance, reducing costs, and optimizing patient outcomes for healthcare organizations, particularly in the areas of risk adjustment and quality management.

Internet Software & Services
1K-5K
Founded 2005

Description

  • Make verification and follow-up calls to healthcare providers to collect patient records.
  • Schedule appointments with providers for record collection.
  • Resolve issues efficiently through phone and electronic communication.
  • Handle a high volume of outgoing calls.
  • Use MS Office tools to support daily work and productivity.
  • Adapt to additional instructions as project and business needs change.
  • Maintain a professional, customer-focused, and team-focused approach.
  • Participate in comprehensive paid training and ongoing coaching.
  • Support the seamless collection of patient records from a remote environment.

Requirements

  • Must be eligible to work and perform job responsibilities within the United States.
  • Must have high-speed internet with an Ethernet connection.
  • 1+ years of call center experience preferred.
  • Must be fluent in both Spanish and English.
  • Excellent communication skills for interacting with healthcare providers.
  • Ability to build and maintain positive relationships with healthcare professionals.
  • Availability to be on video during the training period.
  • Consistent attendance and punctuality are required.
  • Reliable power backup is required to avoid work disruptions.

Benefits

  • Hourly rate of $12.
  • Comprehensive paid training.
  • Continuous coaching from experienced trainers.
  • Remote work from home.
  • Long-term seasonal assignment lasting 5-6+ months.

Interested in this position?

Apply directly on the company website

Apply Now

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