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WordPress Support Developer

6 months ago
United States, Canada, United Kingdom, Ireland, Mexico, Philippines
Contract
Junior
Frontend Engineer / Web Developer
Software Development
WordPress
Apply Now
WP Buffs

WP Buffs

WP Buffs offers 24/7 WordPress website management and support services, including care plans for site owners and white label support for agencies & freelancers. Get premium 24/7 support, security, speed optimization, and more to power your digital growth.

Internet Software & Services
11-50
Founded 2016
View All Jobs

Description

  • Manage and triage a high volume of client support tickets.
  • Provide first responses confirming receipt and review of requests for completeness.
  • Perform site edits and configuration within WordPress.
  • Update plugins, themes, and WordPress core.
  • Troubleshoot and repair down or broken sites.
  • Implement security optimizations and hardening measures.
  • Improve site performance through optimizations.
  • Coordinate with hosting support teams to resolve server or hosting issues.
  • Handle client concerns or complaints and provide clear communication and status updates throughout the ticket lifecycle.

Requirements

  • At least 2 years of professional experience with WordPress websites.
  • Clear, friendly, error-free written English communication.
  • Good communication and customer service skills.
  • Attention to detail.
  • Ability to follow instructions and complete tasks thoroughly.
  • Critical thinking and creative problem-solving skills.
  • Reliable internet access.
  • Applicants must only communicate via the contact method provided after applying; contacting WP Buffs through other channels (email, social media, phone, live chat, etc.) will result in disqualification.

Benefits

  • Starting pay $22+ per hour (depends on skills, experience, professionalism, and availability).
  • Regular pay increases with seniority.
  • Flexible schedule.
  • Work from home or anywhere you want.

Interested in this position?

Apply directly on the company website

Apply Now

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