Whiteshield Operations Analyst

3 months ago
Contract
Mid Level
Data Science and Analytics
Whiteshield

Whiteshield

Whiteshield focuses on pioneering a citizen-centric approach to global progress by providing a Quantum Governance framework that emphasizes the importance of incorporating artificial intelligence and alternative data in the policy-making process.

Internet Software & Services
51-250
Founded 2011

Description

  • Lead documentation of end-to-end business processes across operational and corporate functions.
  • Conduct stakeholder interviews and workshops to understand current ways of working.
  • Produce process maps, workflows, supporting documentation, and a central repository of operational materials.
  • Identify inefficiencies, duplication, manual activities, and operational risks, then help design future-state workflows.
  • Build no-code automations using Slack forms/workflows and Notion databases/templates.
  • Own the day-to-day administration of Slack and Notion, including permissions, structure, hygiene, and user management.
  • Maintain the Notion knowledge base as the central home for processes and documentation.
  • Maintain accurate operational data across Scoro, HubSpot, and the staffing tracker, ensuring consistency between systems.
  • Monitor project allocations, utilisation, billability, capacity risks, and staffing compliance.
  • Prepare recurring operational KPI and utilisation reports and support operational decision-making.

Requirements

  • Naturally curious with a desire to understand how organisations operate.
  • Strong analytical mindset with exceptional attention to detail.
  • Ability to simplify complex operational processes into structured documentation.
  • Confidence engaging with stakeholders at all levels of the organisation.
  • Highly organised with the ability to manage multiple workstreams simultaneously.
  • Comfort working independently in a fast-paced, evolving environment.
  • Solutions-oriented with a continuous improvement mindset.
  • Strong sense of ownership and accountability.
  • Experience working with Slack, Notion, Claude, Scoro, HubSpot, Workable, Jira, Xero, Excel, or process-mapping tools is preferred.
  • Ability to build a comprehensive process documentation library and establish a consistent mapping approach within the first three months.

Benefits

  • Opportunity to contribute to a high-impact operational transformation programme.
  • Exposure to senior stakeholders across the business.
  • Fast-paced, collaborative consulting environment.
  • Opportunity to shape foundational processes that will support future automation and AI initiatives.
  • Potential for contract extension based on business needs and performance.

Interested in this position?

Apply directly on the company website

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