Welo Global

Welo Global

Welo Global specializes in providing enterprise localization, AI training data, and multilingual content solutions, leveraging a portfolio of specialized global brands to meet diverse customer needs in the AI and language services industry.

Professional Services
Founded 1997

Description

  • Interpret and maintain the client’s quality standards for the Maltese locale across UI, marketing, product, informational, legal, and support content.
  • Review style guide and glossary updates, assess their impact by quality category and content type, and document changes.
  • Track client Language Manager feedback from calibrations and quality calls to identify explicit and implicit expectations.
  • Lead alignment roundtables and publish monthly quality digests covering performance, improvement priorities, updates, errors, and arbitration outcomes.
  • Coach reviewers through one-to-one feedback, shadowing sessions, and training based on alignment data.
  • Own the locale’s review service score, including RQE audit and alignment performance.
  • Maintain accurate, evidence-based arbitration records and manage quality clarifications and escalations with the client.
  • Develop style guide proposals from recurring issues and share cross-locale quality patterns with the Welocalize Quality Manager.

Requirements

  • 3 to 5+ years of experience in Localization Quality Assurance, Senior Language Lead, or Quality Governance roles.
  • Native-level Maltese and professional-level English.
  • Experience serving as the primary contact for client Language Managers, including arbitration, escalation, and conflict-resolution processes.
  • Deep practical experience with localization quality frameworks such as RQE, LQE, error rubrics, and severity mapping.
  • Ability to analyze style guide changes, identify implicit client expectations, and map quality tolerance by content type.
  • Experience facilitating one-to-one coaching, shadowing sessions, alignment roundtables, and monthly quality reporting.
  • Ability to track error concentrations, severity drift, and alignment scores and translate findings into style guide improvements.
  • Prior experience supporting major technology localization programs and using calibration or alignment tools (preferred).
  • Ability to work remotely as an independent contractor for approximately 24 hours per month.
  • Physical location in one of the approved countries and willingness to complete a background check.

Benefits

  • Remote freelance/independent contract arrangement.
  • Approximately 24 hours of expected work per month with steady project volume.
  • Dedicated device provided for project work.
  • Comprehensive onboarding, ongoing upskilling, and access to established linguistic resources.
  • Long-term partnership with global teams on high-visibility products.

Interested in this position?

Apply directly on the company website

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