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Technical CRM & QA Specialist (Braze)

6 days, 20 hours ago
Anywhere
Contract
Junior
Email Marketing Manager
Quality Assurance and Testing
Amplitude Asana CRM CSS HTML JIRA JSON Redash REST API Segment Snowflake SQL
Apply Now
Tia

Tia

Tia is a next-generation sexual and reproductive healthcare company founded by millennials for millennials. They offer personalized and affordable virtual and in-person healthcare appointments tailored to women's holistic well-being. With a collaborati...

Health Care Providers & Services
251-1K
Founded 2017
$133M raised
View All Jobs 2

Description

  • Test Braze Canvases and campaigns, including segments, triggers, branching, and entry and exit criteria.
  • Validate Liquid logic, fallback states, email HTML and CSS, responsive layouts, dark mode, links, tracking, and UTM parameters.
  • QA SMS content, character counts, encoding, shortened links, and opt-out functionality.
  • Review targeting, rate limits, frequency caps, and quiet hours before launches.
  • Monitor audience flow, message delivery, and conversion tracking after launch.
  • Audit active automations to verify data inputs, triggers, and messaging behavior.
  • Troubleshoot delivery failures, webhook errors, Connected Content issues, data discrepancies, and other Braze problems.
  • Document reproducible bugs with diagnostic steps, context, and recommended fixes for engineering and partner teams.

Requirements

  • 2+ years of hands-on experience building, QAing, and troubleshooting Braze Canvases and campaigns.
  • Experience with Braze Segmenter, Connected Content, custom attributes, and custom events.
  • Advanced Liquid scripting skills, including conditional logic, arrays, loops, and fallback handling.
  • Experience with email HTML/CSS, cross-client rendering, and technical SMS requirements.
  • Working knowledge of REST APIs, webhooks, JSON payloads, and CRM data flows.
  • Experience creating QA checklists, diagnosing lifecycle messaging issues, and documenting bugs in Jira, Asana, or similar tools.
  • Availability for approximately 10 hours per week, including light overlap for meetings and launch reviews.
  • Braze Administrator or Developer certification preferred.
  • Experience with Amplitude, Segment, Snowflake, Redash, or similar tools preferred.
  • Basic SQL skills for validating user profile and event data preferred.

Benefits

  • Remote contract role with mostly asynchronous work.
  • Flexible schedule with limited synchronous meeting overlap.
  • Expected compensation of $60–$90 per hour.
  • Opportunity to support meaningful patient communications in women’s healthcare.
  • Potential for the role to expand as Tia’s roadmap evolves.
  • Potential attendance at company and team off-sites.

Interested in this position?

Apply directly on the company website

Apply Now

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