Technical CRM & QA Specialist (Braze)

1 hour, 25 minutes ago
Contract
Junior
Quality Assurance and Testing
Tia

Tia

Tia is a next-generation sexual and reproductive healthcare company founded by millennials for millennials. They offer personalized and affordable virtual and in-person healthcare appointments tailored to women's holistic well-being. With a collaborati...

Health Care Providers & Services
251-1K
Founded 2017
$133M raised

Description

  • Test Braze Canvases and campaigns, including segments, triggers, branching, and entry and exit criteria.
  • Validate Liquid logic, fallback states, email HTML and CSS, responsive layouts, dark mode, links, tracking, and UTM parameters.
  • QA SMS content, character counts, encoding, shortened links, and opt-out functionality.
  • Review targeting, rate limits, frequency caps, and quiet hours before launches.
  • Monitor audience flow, message delivery, and conversion tracking after launch.
  • Audit active automations to verify data inputs, triggers, and messaging behavior.
  • Troubleshoot delivery failures, webhook errors, Connected Content issues, data discrepancies, and other Braze problems.
  • Document reproducible bugs with diagnostic steps, context, and recommended fixes for engineering and partner teams.

Requirements

  • 2+ years of hands-on experience building, QAing, and troubleshooting Braze Canvases and campaigns.
  • Experience with Braze Segmenter, Connected Content, custom attributes, and custom events.
  • Advanced Liquid scripting skills, including conditional logic, arrays, loops, and fallback handling.
  • Experience with email HTML/CSS, cross-client rendering, and technical SMS requirements.
  • Working knowledge of REST APIs, webhooks, JSON payloads, and CRM data flows.
  • Experience creating QA checklists, diagnosing lifecycle messaging issues, and documenting bugs in Jira, Asana, or similar tools.
  • Availability for approximately 10 hours per week, including light overlap for meetings and launch reviews.
  • Braze Administrator or Developer certification preferred.
  • Experience with Amplitude, Segment, Snowflake, Redash, or similar tools preferred.
  • Basic SQL skills for validating user profile and event data preferred.

Benefits

  • Remote contract role with mostly asynchronous work.
  • Flexible schedule with limited synchronous meeting overlap.
  • Expected compensation of $60–$90 per hour.
  • Opportunity to support meaningful patient communications in women’s healthcare.
  • Potential for the role to expand as Tia’s roadmap evolves.
  • Potential attendance at company and team off-sites.

Interested in this position?

Apply directly on the company website

Apply Now

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