Customer Success Manager (Mid-Market / Enterprise)

6 months, 3 weeks ago
Contract
Mid Level
Customer and Technical Support
Terrific

Terrific

Terrific Live offers a data-driven live shopping platform that helps brands boost sales, optimize customer experience, increase brand loyalty, and drive conversions. They assist brands and influencers in creating new sales channels, boosting profits, a...

Internet Software & Services
1-10

Description

  • Own the end-to-end lifecycle for a portfolio of mid-market and enterprise customers, from onboarding through expansion.
  • Lead onboarding and help customers achieve rapid time-to-value.
  • Drive product activation, adoption, engagement, and measurable customer outcomes.
  • Build relationships with key customer stakeholders and guide them on best practices.
  • Monitor account health, identify risks and friction points early, and reduce churn.
  • Lead renewals and identify and execute expansion opportunities in partnership with Sales.
  • Act as the voice of the customer by providing structured feedback and account insights to Product and Engineering.
  • Build scalable customer success playbooks, lifecycle journeys, processes, dashboards, health scoring, and reporting.
  • Define standards for effective onboarding and ongoing customer engagement.

Requirements

  • 2+ years of experience in Customer Success, Account Management, or a similar role.
  • Experience with SaaS products and customer lifecycle management.
  • Experience onboarding and supporting mid-market or enterprise customers.
  • Ability to manage customer relationships and drive measurable outcomes.
  • Deep experience in at least one of eCommerce, marketing, or media, with working fluency across the other two areas.
  • Fluency in written and spoken English.
  • Proactive, high-ownership approach to work.
  • Experience in eCommerce, media, or digital platforms (preferred).
  • Experience in a fast-paced or early-stage environment (preferred).
  • Familiarity with HubSpot, Gainsight, Intercom, or similar tools, and experience partnering with product teams (preferred).

Benefits

  • High ownership and autonomy in shaping the customer success function.
  • Direct collaboration with company leadership.
  • Opportunity to build scalable customer lifecycle processes from the ground up.
  • Work at a global company shaping social commerce.

Interested in this position?

Apply directly on the company website

Apply Now

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