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(fluent Russian) Customer Support Consultant, crypto (Future Openings, remotely)

4 months, 4 weeks ago
Bulgaria, Moldova, Azerbaijan, Georgia, Kazakhstan, Uzbekistan
Contract
Junior
Customer Support
Blockchain and Cryptocurrency
Salesforce
Apply Now
SupportYourApp

SupportYourApp

SupportYourApp is a multinational company offering high-quality customer support services for tech companies worldwide, with 24/7 support in 55 languages, PCI/DSS and ISO certifications, and a focus on customer satisfaction and long-term client relatio...

Internet Software & Services
251-1K
Founded 2010
View All Jobs 30

Description

  • Deliver customer support for crypto trading inquiries and complaints via live chat and email.
  • Build and maintain strong customer relationships.
  • Handle customer inquiries and feedback and provide accurate solutions to requests.
  • Maintain current knowledge of the trading platform and general market conditions.
  • Share customer insights and constructive feedback with management.
  • Help improve team performance and work efficiency.
  • Work in a fast-paced environment with rotating shifts, including weekends and holidays.

Requirements

  • Native Russian language skills and excellent English communication skills at C1 level or higher.
  • 6–12 months of live chat support experience, preferably in crypto or financial services.
  • Basic financial knowledge or experience in payment or banking.
  • Knowledge of the crypto industry.
  • Experience using Salesforce CRM.
  • Strong analytical, logical thinking, and problem-solving skills.
  • Positive, proactive, and responsible attitude.
  • Personal computer with at least 8 GB RAM and a stable internet connection with minimum 50 Mbps download and 40 Mbps upload.

Benefits

  • Flexible schedule.
  • Fully remote work opportunity.
  • Inclusive international environment.
  • Compensation in USD.
  • Rewards for referring friends.
  • Internal health policy and balance between workload and personal time.
  • Supportive leadership focused on development and long-term cooperation.
  • No time-tracking requirements and a trust-based culture.

Interested in this position?

Apply directly on the company website

Apply Now

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