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(fluent German) Customer Support Consultant, remote (Future Openings)

4 days, 13 hours ago
Croatia, Greece, Malta, Portugal, Spain
Contract
Junior
Customer Support
Customer and Technical Support
Apply Now
SupportYourApp

SupportYourApp

SupportYourApp is a multinational company offering high-quality customer support services for tech companies worldwide, with 24/7 support in 55 languages, PCI/DSS and ISO certifications, and a focus on customer satisfaction and long-term client relatio...

Internet Software & Services
251-1K
Founded 2010
View All Jobs 50

Description

  • Provide technical support to customers via calls, chats, and emails.
  • Resolve support inquiries ranging from basic how-to questions to product assistance.
  • Gather technical information needed to diagnose and resolve complex cases.
  • Maintain customer satisfaction throughout each interaction.
  • Stay up to date on the client’s products and services.
  • Work securely with customers’ sensitive information.
  • Troubleshoot common issues using the knowledge base and update transaction statuses as needed.
  • Provide guidance on subscription-related issues.
  • Escalate complex, repetitive, or merchant-related issues to the L2 team.
  • Ensure proper case handling and follow-up to support timely resolution.

Requirements

  • Excellent English and German communication skills, with at least C1 proficiency in both spoken and written communication.
  • Minimum 1 year of experience in customer support.
  • Strong technical aptitude with the ability to quickly learn and navigate new systems, tools, and platforms.
  • Customer-oriented and responsible attitude.
  • Technical support experience is a plus.
  • Availability to work Monday to Friday, 9:00 am to 5:00 pm CET.
  • Ability to work fully remotely from a suitable home setup with a stable internet connection.
  • Personal computer with at least 8 GB RAM and internet speeds of at least 50 Mbps download and 40 Mbps upload.

Benefits

  • Fully remote work opportunity.
  • Compensation in USD.
  • Monday to Friday schedule, 9:00 am to 5:00 pm CET.
  • Inclusive international environment.
  • Referral rewards for recommending friends.
  • Balanced workload with respect for personal time and internal health policy.
  • Supportive leadership focused on employee development and long-term cooperation.
  • Culture built on trust with no time-tracking requirements.

Interested in this position?

Apply directly on the company website

Apply Now

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