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(fluent German) Customer Support Consultant, remote (Future Openings)

1 month ago
Albania, Bosnia and Herzegovina, Bulgaria, Moldova, Serbia
Contract
Junior
Customer Support
Customer and Technical Support
Apply Now
SupportYourApp

SupportYourApp

SupportYourApp is a multinational company offering high-quality customer support services for tech companies worldwide, with 24/7 support in 55 languages, PCI/DSS and ISO certifications, and a focus on customer satisfaction and long-term client relatio...

Internet Software & Services
251-1K
Founded 2010
View All Jobs 50

Description

  • Provide technical support to customers via calls, chats, and emails.
  • Resolve support inquiries ranging from basic how-to questions to product assistance.
  • Gather technical information needed to resolve complex cases.
  • Troubleshoot common issues using the knowledge base and update case or transaction statuses.
  • Provide guidance on subscription-related issues.
  • Escalate complex, repetitive, or merchant-related issues to the L2 team.
  • Ensure proper case handling and timely follow-up until issue resolution.
  • Maintain working knowledge of client products and services.
  • Securely handle customers' sensitive information.
  • Maintain customer satisfaction throughout each interaction.

Requirements

  • Excellent English and German communication skills, with at least C1 level in both spoken and written communication.
  • Minimum of 1 year of experience in Customer Support.
  • Ability to quickly learn and navigate new systems, tools, and platforms.
  • Customer-oriented and responsible attitude.
  • Experience in Technical Support is a plus.
  • Personal computer with at least 8 GB of RAM.
  • Stable internet connection with a minimum of 50 Mbps download and 40 Mbps upload.
  • Availability to work Monday to Friday, 9:00am–5:00pm CET.

Benefits

  • Fully remote work opportunity.
  • Compensation in USD.
  • Inclusive international environment.
  • Rewards for referring friends.
  • Balanced workload with personal time and an internal health policy.
  • Responsive leadership focused on development and long-term cooperation.
  • Culture built on trust with no time-tracking requirements.

Interested in this position?

Apply directly on the company website

Apply Now

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