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(Fluent German) Customer Support Consultant (Future Openings, remotely)

3 months, 1 week ago
Austria, Romania, Serbia, Spain, Thailand
Contract
Entry Level
Customer Support
Customer and Technical Support
Apply Now
SupportYourApp

SupportYourApp

SupportYourApp is a multinational company offering high-quality customer support services for tech companies worldwide, with 24/7 support in 55 languages, PCI/DSS and ISO certifications, and a focus on customer satisfaction and long-term client relatio...

Internet Software & Services
251-1K
Founded 2010
View All Jobs 50

Description

  • Deliver outstanding customer support via calls, chats, and emails to resolve inquiries and incidents.
  • Build and maintain strong, lasting customer relationships and ensure a high level of customer satisfaction.
  • Maintain deep understanding of client solutions, product changes, and support processes to meet KPIs.
  • Log, track, and research customer cases using CRM systems and follow through to resolution.
  • Handle sensitive customer data securely and follow data protection and security practices.
  • Collaborate and communicate with developers and cross-functional specialists to diagnose and resolve issues.
  • Keep up to date with evolving tools, technologies, and customer-happiness best practices.

Requirements

  • Fluent German and English communication skills (C1 level or higher).
  • 6+ months of experience in a customer support role.
  • Experience with CRM systems and case management.
  • Strong analytical thinking and research skills for troubleshooting and root-cause analysis.
  • Positive, proactive, and responsible attitude toward customers and teammates.
  • Personal computer with at least 8 GB of RAM.
  • Stable internet connection (minimum 50 Mbps download and 40 Mbps upload).
  • Experience in technical support (preferred).
  • Willingness to work flexible hours as required by the project.

Benefits

  • Flexible working hours.
  • Opportunity to cooperate fully remotely (work-from-home).
  • Compensation paid in USD.
  • Inclusive international environment and multicultural team.
  • Rewards for referring friends.
  • Balance between project workload and personal time, supported by internal health policy.
  • Responsive leadership focused on development and long-term cooperation.
  • Support for self-development (described as 'Greenhouse conditions') and no time-tracking requirements.

Interested in this position?

Apply directly on the company website

Apply Now

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