SupportYourApp

SupportYourApp is a multinational company offering high-quality customer support services for tech companies worldwide, with 24/7 support in 55 languages, PCI/DSS and ISO certifications, and a focus on customer satisfaction and long-term client relatio...

Internet Software & Services

Information Technology

251-1K (900)

Founded 2010

58 open positions

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(fluent English) Implementation Consultant (B2B Client Onboarding)

3 weeks, 2 days ago

Ecuador

Contract

Junior

Implementation Consultant

Project and Program Management

CRM ERP NetSuite

Apply Now

SupportYourApp

Internet Software & Services

251-1K

Founded 2010

View All Jobs 58

Description

Lead end-to-end implementation projects from point of sale through go-live as the primary client contact.
Conduct discovery sessions to understand client procurement and financial processes and translate requirements into optimized workflows.
Manage timelines, deliverables, technical alignment, data mapping, validation, and migration of business data into the platform.
Track internal and client stakeholders against deadlines while managing risks and resolving technical dependencies.
Deliver interactive workshops and onboarding sprints that enable clients to operate the platform independently.
Create structured enablement materials such as deployment playbooks, configuration guides, and short video workflows.
Partner with Sales, Product, and QA to escalate blockers and turn client feedback into product improvements.

Requirements

1+ year of experience in B2B SaaS implementation, project management, customer success, or a similar customer-facing role.
Proven experience managing multiple customer implementation projects simultaneously.
Advanced English proficiency, written and spoken, with confidence leading business meetings and negotiations.
Strong analytical mindset with advanced Excel or Google Sheets skills.
Experience configuring complex B2B SaaS products, ERP, CRM, or similar business systems.
Strong change management skills and the ability to handle user resistance and guide process transformation.
Customer-oriented, proactive, and highly organized with excellent presentation, communication, and relationship-building skills.
Ability to troubleshoot technical issues and collaborate with engineering teams on APIs and integrations.
Experience implementing or onboarding B2B SaaS customers in the US, UK, or European markets (plus).
Understanding of finance, accounting, procurement, or other core business operations (plus).
Experience with ERP systems such as NetSuite, QuickBooks, or Xero, CRM platforms, or other enterprise software (plus).
Academic background in economics, finance, management, business, or a related technical field (plus).

Benefits

Fixed Monday–Friday schedule, 9am to 6pm EDT.
Fully remote work.
Inclusive international environment.
Compensation in USD.
Responsive management focused on growth and long-term cooperation.

Interested in this position?

Apply directly on the company website

Apply Now

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