RemoteLeads Logo
Sign Up Sign In

(fluent English & French) Customer Support Consultant, hospitality (Remote)

1 month, 3 weeks ago
Algeria, Morocco, Tunisia
Contract
Junior
Customer Support
Customer and Technical Support
Apply Now
SupportYourApp

SupportYourApp

SupportYourApp is a multinational company offering high-quality customer support services for tech companies worldwide, with 24/7 support in 55 languages, PCI/DSS and ISO certifications, and a focus on customer satisfaction and long-term client relatio...

Internet Software & Services
251-1K
Founded 2010
View All Jobs 50

Description

  • Deliver customer support via phone calls, chats, and emails.
  • Manage day-to-day guest communication across multiple platforms.
  • Monitor and respond to messages during key booking periods, including arrivals and departures.
  • Coordinate with cleaning and maintenance teams to keep operations running smoothly.
  • Resolve guest concerns from start to finish and escalate issues when needed.
  • Process booking modifications such as extensions, date changes, and special requests.
  • Evaluate and manage refund requests according to company policies and guidelines.
  • Use internal tools such as Hostaway, Duve, Turno, and AppSheet to manage reservations, tasks, and guest information.
  • Maintain timely, professional, and consistent communication to ensure guest satisfaction.

Requirements

  • Excellent English and French skills at C1 level, both spoken and written.
  • At least 6 months of experience in a customer support role.
  • Strong analytical thinking and research skills.
  • Experience in the travel industry or hospitality.
  • A positive, proactive, and responsible attitude.
  • Familiarity with Hostaway, Duve, Turno, AppSheet, or similar reservation and guest management systems.
  • Personal computer with at least 8 GB RAM.
  • Stable internet connection with a minimum of 50 Mbps download and 40 Mbps upload.
  • Experience in hospitality or property management is a plus.

Benefits

  • Flexible schedule.
  • Fully remote work arrangement.
  • Inclusive international environment.
  • Compensation in USD.
  • Rewards for referring friends.
  • Internal health policy supporting work-life balance.
  • Responsive leadership focused on employee development and long-term cooperation.
  • Culture of trust with no time-tracking requirements.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

TWO95 International

Vietnamese Language Interpreter (Work from home)

TWO95 International 51-250 Internet Software & Services

Language Interpreter (English & Vietnamese) for a 12-month renewable remote contract, providing live interpretation for calls across multiple industries and emergency-related contexts.

Cambodia Indonesia Malaysia Philippines Thailand Vietnam Contract Junior Customer Support
Android iOS
1 day, 13 hours ago
Welo Global

Hydrus -Voice Contributor — English (US)

Welo Global Professional Services

Welo Data is hiring a freelance native-level English (US) speaker to record conversational customer-service audio for a remote AI voice project.

United States Freelance Entry Level AI (Artificial Intelligence) Customer Support
$100k-$100k
1 day, 13 hours ago
Fiscal.ai

Technical Customer Support

Fiscal.ai Internet Software & Services

Fiscal.ai is hiring a fully remote Technical Customer Support specialist in the Philippines to serve as the first point of contact for users of its financial data platform and help resolve product and data-related issues.

Philippines Contract Mid Level Customer Support
$1k-$1k
JSON Linear REST API
1 day, 13 hours ago
Global Medical Virtual Assistants Careers Page

Real Estate Virtual Assistant

Global Medical Virtual Assistants Careers Page 11-50 outsourcing/offshoring

Real Estate Virtual Assistant supporting a real estate team with client communications, transaction coordination, listing management, marketing, and administrative operations.

Philippines Contract Junior Customer Support Sales
$10k-$10k
CRM Email Marketing HubSpot Mailchimp Salesforce
1 day, 13 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers