Superside

Superside is an always-on design company that provides frictionless, delightful design at warp speed for marketing and creative teams. They offer a creative subscription service used by top brands to access a global team of designers, ensuring quality ...

Media

Consumer Discretionary

501-1000 (723)

Founded 2015

$35M raised

10 open positions

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Account Director

6 months, 3 weeks ago

Anywhere

Contract

Executive

Account Manager

Project and Program Management

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Superside

Media

501-1000

Founded 2015

$35M raised

View All Jobs 10

Description

Own the end-to-end relationship for 5–10 enterprise customers, from pre-sale scoping through delivery, renewal, and expansion.
Develop and execute account growth strategies, including upgrade and expansion opportunities.
Lead renewals and commercial negotiations in partnership with leadership.
Build trusted relationships with senior customer stakeholders and procurement teams.
Translate customer objectives into scalable creative programs and solutions.
Partner with Project Managers and Producers to coordinate delivery across workstreams.
Serve as the senior escalation point and resolve customer issues promptly.
Monitor account health, burn rates, pacing, performance, and profitability.
Develop ROI-based business cases that demonstrate the value of Superside’s model.
Identify opportunities to use AI and automation to improve customer outcomes.
Coach and develop Project Managers and Producers in delivery and customer management.
Partner with Creative, Product, and Operations teams on resourcing and execution.

Requirements

5–10+ years of account management or client services experience in creative, marketing, or digital environments.
3–5+ years of experience in an account leadership role, such as Senior Account Manager or Group Account Manager.
Proven experience managing and growing enterprise or high-value global accounts.
Commercial acumen and experience owning revenue, retention, and growth targets.
Experience working with enterprise, SaaS, D2C, or B2B clients.
Ability to manage senior stakeholders and navigate complex organizations.
Experience leading and developing cross-functional teams.
Operational ability to scale delivery while maintaining quality.
Ability to translate business objectives into actionable programs and outcomes.
Excellent, structured, solution-oriented communication skills.

Benefits

Fully remote work environment with collaboration across time zones.
Mentorship, meaningful responsibility, and career-growth opportunities.
High-trust, feedback-driven work environment.
Opportunity to work with a global team representing 60+ nationalities.
Equal-opportunity employer with an inclusive hiring commitment.

Interested in this position?

Apply directly on the company website

Apply Now

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