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Account Manager

8 hours, 49 minutes ago
Europe
Contract
Senior
Account Manager
Customer and Technical Support
Databricks Snowflake
Apply Now
Massive Rocket

Massive Rocket

Massive Rocket is a Global Braze & Snowflake Agency that helps companies use data to understand their customers, automate communications, and generate predictable growth. They specialize in building beautiful digital experiences and increasing customer...

Media
51-200
Founded 2018
View All Jobs 18

Description

  • Own and strengthen relationships with strategic clients and senior stakeholders across regions and markets.
  • Serve as the primary commercial and strategic contact for client priorities, risks, escalations, and opportunities.
  • Lead client status meetings, account reviews, governance forums, and Executive Business Reviews.
  • Coordinate Strategy, Delivery, Programme Management, and specialist teams to scope and deliver client priorities effectively.
  • Develop strategic account plans covering stakeholders, priorities, renewals, risks, and growth opportunities.
  • Lead renewals, upsells, extensions, and account expansion across markets, brands, teams, and capabilities.
  • Monitor account health, pipeline, revenue, profitability, client satisfaction, and commercial risks.
  • Translate complex delivery, data, marketing, and technical work into clear business outcomes and recommendations for senior clients.

Requirements

  • Experience in account management, client services, customer success, or strategic account management.
  • Proven experience managing enterprise or strategic client relationships and senior stakeholders.
  • Commercial experience with renewals, upsells, forecasting, and account profitability.
  • Experience managing complex, multi-workstream client programmes in an agency, consultancy, MarTech, SaaS, or technology environment.
  • Strong stakeholder management, communication, negotiation, and problem-solving abilities.
  • Track record of identifying growth opportunities and expanding client relationships.
  • Ability to translate technical and delivery topics into business outcomes and ROI.
  • Ability to manage multiple strategic accounts and competing priorities in a proactive, organised manner.
  • Experience selling Braze, Snowflake, Hightouch, Databricks, CDPs, or related MarTech and data solutions (preferred).
  • Experience with partner-led sales motions, technology-vendor co-selling, enterprise buyers in the US, or customer engagement and composable data architectures (preferred).

Benefits

  • Remote-first work environment.
  • Career progression, ownership, and growth opportunities.
  • Collaboration with global teammates across Europe, the US, and beyond.
  • Team meetups, events, and shared experiences.
  • Supportive and positive workplace culture.

Interested in this position?

Apply directly on the company website

Apply Now

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