Account Manager - Restaurant Catering

1 day, 20 hours ago
Contract
Mid Level
Customer and Technical Support
NeoWork

NeoWork

NeoWork provides offshoring, nearshoring, and outsourcing solutions to help businesses hire top global talent and enhance their operational capabilities across various fields, including software engineering, data science, and support services.

Professional Services
51-200
Founded 2017

Description

  • Lead weekly 60-minute video and screen-sharing sessions with restaurant clients in English or Spanish.
  • Manage a portfolio of up to 18 restaurant clients and support progress toward their catering targets.
  • Build and maintain catering menus, per-person pricing, and catering listings.
  • Keep clients’ Google Business Profiles and websites current.
  • Create catering procedures, packing guides, and staff training materials.
  • Prepare zoning and liquor permit forms and applications for client review, signature, and submission.
  • Track catering orders and weekly meal volume, documenting progress and opportunities.
  • Maintain session logs detailing actions, client responsibilities, and signed documents.
  • Escalate issues, opportunities, and SEO or social media requests to the firm owner.
  • Protect confidential client information and work through delegated account access without handling passwords, Social Security numbers, or bank details.

Requirements

  • Fluent written and spoken English.
  • Professional Spanish proficiency strongly preferred.
  • At least 2 years of account management, client success, or marketing experience, ideally serving restaurants, hospitality businesses, or small businesses.
  • MBA or equivalent business experience at that level.
  • Comfort using Google Workspace, video-conferencing tools, CRM platforms, and website editors.
  • Strong organization and ability to independently manage multiple clients.
  • Full-time availability during U.S. Eastern business hours, including primary client-session windows of 9:30–11:00 a.m. and 2:00–4:30 p.m. ET.
  • Restaurant or food-service experience preferred.
  • Experience with online ordering or catering platforms preferred.
  • Graphic design or menu design skills preferred.

Benefits

  • Health insurance for contractors.
  • Holiday extra pay.
  • Performance-based incentives in addition to base salary.
  • Home-based, fully remote work arrangement.
  • Potential scheduling flexibility based on client needs.
  • Mental health days.
  • Annual review and appraisal process.
  • Professional growth and advancement opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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