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Virtual Medical Receptionist / Patient Coordinator (Optometry)

3 weeks, 2 days ago
Colombia, El Salvador, Guatemala, Honduras, Nicaragua, Peru
Contract
Junior
Customer Support
Customer and Technical Support
Apply Now
Staffing For Doctors

Staffing For Doctors

Staffing For Doctors provides virtual medical staffing solutions for healthcare practices, connecting them with top HIPAA-compliant candidates to enhance operational efficiency, reduce overhead costs, and improve patient care through dedicated virtual ...

Health Care Providers & Services
Founded 2025
View All Jobs 4

Description

  • Answer high-volume inbound patient calls and provide exceptional customer service.
  • Schedule, confirm, reschedule, and cancel patient appointments.
  • Respond to patient inquiries about appointments, services, insurance, and office policies.
  • Make outbound calls for appointment confirmations, recalls, follow-ups, and missed appointments.
  • Manage provider schedules to maximize efficiency and reduce scheduling gaps.
  • Update patient demographics, insurance information, and communications in the EMR.
  • Route messages accurately to providers and office staff.
  • Support daily front-office operations while maintaining accurate patient records.

Requirements

  • Minimum 2 years of experience working in an optometry medical office.
  • Previous experience scheduling patients in an optometry practice.
  • Bilingual in English and Spanish.
  • Excellent English communication skills with little to no noticeable accent.
  • Experience handling high-volume inbound patient calls.
  • Strong appointment scheduling experience.
  • Professional, friendly, and confident phone presence.
  • Excellent customer service and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Ability to work independently in a remote environment.
  • Experience using Crystal Practice Manager (preferred).
  • Experience using the Weave phone system (preferred).
  • Knowledge of optical and vision care workflows (preferred).
  • Experience scheduling routine eye exams, contact lens appointments, and specialty eye care services (preferred).
  • Experience verifying vision and medical insurance benefits (preferred).
  • Previous experience supporting multiple providers in a busy practice (preferred).

Benefits

  • Part-time contractor position, 32-33 hours per week.
  • Pay rate of $6-$7 per hour depending on skillset and experience.
  • Monday through Friday schedule.
  • Aligned with U.S. business hours.

Interested in this position?

Apply directly on the company website

Apply Now

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