Customer Happiness Agent

4 days, 3 hours ago
Freelance
Junior
Customer and Technical Support
Showpo

Showpo

Showpo is an Australian-owned e-commerce brand that offers a wide range of women's clothing, accessories, beauty products, and footwear. With a focus on on-trend styles, fast international shipping, and a strong social media presence, Showpo is a globa...

Textiles, Apparel & Luxury Goods
51-250
Founded 2010

Description

  • Respond to customer enquiries across chat, phone, social media, and email in a timely manner.
  • Maintain high customer satisfaction across all communication channels.
  • Escalate time-sensitive orders and enquiries appropriately.
  • Communicate clear and relevant information when escalating issues.
  • Identify opportunities to improve customer service processes and standards.
  • Maintain Google Sheets with warehouse personnel to monitor service levels.
  • Collaborate effectively with the team to prioritize customers at every touchpoint.
  • Collect and relay customer feedback to support quality control and service improvements.

Requirements

  • At least 1 year of experience delivering strong customer experience results.
  • Exceptional written and verbal English communication skills.
  • Ability to adapt to Showpo’s tone of voice when communicating internally and with customers.
  • Adaptable, flexible, and able to work autonomously with minimal supervision.
  • Typing speed of more than 60 words per minute.
  • Experience in online retail, ecommerce, and CRM platforms.
  • Experience with Zendesk is preferred or required for the role.

Interested in this position?

Apply directly on the company website

Apply Now

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