Customer Happiness Agent

1 week, 6 days ago
Freelance
Junior
Customer and Technical Support
Showpo

Showpo

Showpo is an Australian-owned e-commerce brand that offers a wide range of women's clothing, accessories, beauty products, and footwear. With a focus on on-trend styles, fast international shipping, and a strong social media presence, Showpo is a globa...

Textiles, Apparel & Luxury Goods
51-250
Founded 2010

Description

  • Respond to customer enquiries across chat, phone, social media, and email in a timely manner.
  • Maintain high customer satisfaction across all communication channels.
  • Escalate time-sensitive orders and enquiries appropriately.
  • Communicate clear and relevant information when escalating issues.
  • Identify opportunities to improve customer service processes and standards.
  • Maintain Google Sheets with warehouse personnel to monitor service levels.
  • Collaborate effectively with the team to prioritize customers at every touchpoint.
  • Collect and relay customer feedback to support quality control and service improvements.

Requirements

  • At least 1 year of experience delivering strong customer experience results.
  • Exceptional written and verbal English communication skills.
  • Ability to adapt to Showpo’s tone of voice when communicating internally and with customers.
  • Adaptable, flexible, and able to work autonomously with minimal supervision.
  • Typing speed of more than 60 words per minute.
  • Experience in online retail, ecommerce, and CRM platforms.
  • Experience with Zendesk is preferred or required for the role.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Cruise & Resort Reservations Advisor (Remote)

Aisle and Abroad Travel & Tourism

Serve as a remote independent Cruise & Resort Reservations Advisor, helping clients research, select, and coordinate cruise and resort vacations from planning through post-travel support.

2 days, 14 hours ago

Customer Support Specialist

Remote Talent Cloud Professional Services

As a remote Customer Support Specialist, you’ll assist clients’ customers across phone, email, and chat while resolving issues and delivering accurate, professional service.

4 days, 13 hours ago

CX Associate (Mandarin / English) - Malaysia

Anavah Talent 51-200 Staffing and Recruiting

Anavah Talent is conducting advance hiring for a Mandarin-speaking Customer Support Associate to support customers and improve operations remotely for a rapidly growing U.S. telecommunications company.

Zoho CRM
4 days, 14 hours ago

Seasonal Personalization & Order Support Representative - 2026

Minted 251-1K Professional Services

Minted is hiring a remote seasonal Customer Service Representative from September through December 2026 to provide personalized, multi-channel support and resolve complex order, customization, and fulfillment issues for its design marketplace customers.

Salesforce
5 days, 12 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers