Scale Virtually

Scale Virtually specializes in providing real estate virtual assistant services by sourcing and integrating skilled talent into businesses, while also offering expert consultation to develop customized processes and training for seamless team building ...

Professional Services

Industrials

51-250 (120)

2 open positions

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Supervisor & Project Manager (Food Supply Chain Operations) - REMOTE

1 month ago

Philippines

Contract

Senior

Operations Manager

Project and Program Management

CRM

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Scale Virtually

Professional Services

51-250

View All Jobs 2

Description

Serve as the primary operational contact for buyers, vendors, and internal teams across shared inboxes and communication channels.
Respond to incoming communications within the same business day and prioritize issues based on operational impact.
Resolve standard operational issues directly before escalating and provide complete context when escalation is necessary.
Monitor active orders from confirmation through delivery and maintain accurate system records and fulfillment tracking.
Coordinate between buyers and vendors to address discrepancies in quantities, substitutions, timelines, pricing, invoices, and commitments.
Oversee event operations and logistics from planning through completion, including schedules, materials, vendor readiness, and stakeholder communication.
Guide buyers and vendors through onboarding from initiation to activation and ensure milestones are completed on schedule.
Track responsibilities, dependencies, timelines, and outstanding requirements across stakeholders using operational systems and workflows.
Identify process breakdowns, risks, bottlenecks, and recurring issues, then implement practical solutions and report them clearly.
Deliver organized daily operational updates and recaps with outstanding issues, escalations, risks, and follow-up items.

Requirements

Demonstrated experience in operations management, customer service leadership, supply chain coordination, project management, or a similar execution-focused role.
Strong English communication skills and the ability to remain professional under pressure.
Proven ability to resolve operational issues independently before escalating.
Exceptional attention to detail in documentation, order management, and system maintenance.
Comfortable working in dynamic environments where priorities and circumstances change frequently.
Strong action-oriented mindset with the ability to make progress without waiting for direction.
Ability to remain organized, composed, and solutions-focused during operational challenges.
Comfortable participating in video meetings and maintaining clear verbal communication in a remote environment.
Must be based in the Philippines.
Availability during US-aligned working hours required.
Experience with Google Workspace, Slack, Airtable, and CRM or internal operational systems is required or preferred.

Benefits

PTO
HMO
Fully remote work
Full-time contractor engagement

Interested in this position?

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