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Sr. Service Now Developer

4 weeks, 1 day ago
Mexico, Argentina, Brazil, Chile, Colombia, Costa Rica, Paraguay, Uruguay
Contract
Senior
Salesforce Developer
Software Development
Agile Azure Generative AI JavaScript REST API Scrum
Apply Now
Resilient Co

Resilient Co

Resilient Co is a technology consulting company that empowers businesses with smart solutions and diverse teams, offering resilient support in the dynamic tech industry.

Professional Services
11-50
Founded 2020
View All Jobs 12

Description

  • Design and develop advanced ServiceNow configurations and customizations across CSM, ITSM, HRSD, and SLO modules.
  • Architect and implement integrations using IntegrationHub, MID Server, REST/SOAP APIs, and Workflow Data Fabric.
  • Build and maintain business rules, client scripts, script includes, UI actions, and scheduled jobs using server-side JavaScript and Glide APIs.
  • Lead technical design reviews and code reviews, enforcing Azure DevOps stage gates and SDLC standards.
  • Deliver Now Assist (GenAI) feature rollouts, including AI-assisted case deflection and knowledge article generation.
  • Partner with platform administrators on upgrade readiness, patching cycles, and regression test planning.
  • Translate complex HRSD, IT Service Desk, and CSM requirements into scalable technical solutions with complete documentation.
  • Produce and maintain technical design documents, integration specifications, and operational runbooks.
  • Mentor mid-level developers and system administrators on platform best practices, performance tuning, and security hardening.
  • Ensure deployments follow Dev > Test > Prod update set pipelines and Azure DevOps release controls.

Requirements

  • 5+ years of hands-on ServiceNow development experience in a production enterprise environment.
  • Demonstrated delivery across at least three of: CSM, ITSM/HRSD, SLO Management, IntegrationHub, or Service Portal.
  • Deep scripting proficiency with server-side JavaScript, Glide API, GlideRecord, GlideSystem, REST message scripting, and transform maps.
  • Production integration experience connecting ServiceNow to external systems via REST, SOAP, JDBC, or MID Server, including error handling and retry logic.
  • Experience with Workflow Data Fabric or equivalent event-driven integration patterns on ServiceNow.
  • Working knowledge of the ServiceNow security model including ACLs, roles, user criteria, and data isolation patterns.
  • Fluency in Azure DevOps or equivalent SDLC tooling, including branching strategy, code review gates, and deployment pipelines for ServiceNow update sets.
  • Ability to self-manage delivery across multiple concurrent workstreams in an Agile/Scrum environment without an assigned PM.
  • Track record of writing clear, auditable technical documentation and runbooks.
  • Bachelor’s degree in Computer Science, Information Systems, or equivalent demonstrated experience.
  • ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) in CSM, ITSM, or HRSD is strongly preferred.
  • Hands-on experience with Now Assist, AI Search, or other GenAI capabilities on the ServiceNow platform is preferred.
  • Familiarity with Performance Analytics, reporting frameworks, and executive dashboard design in ServiceNow is preferred.
  • Experience supporting or leading a ServiceNow major version upgrade (Utah, Vancouver, Washington DC, Zurich, or later) is preferred.
  • Exposure to multi-instance ServiceNow architectures and cross-instance data patterns is preferred.
  • ITIL v4 Foundation or higher with applied experience is preferred.
  • Strong familiarity with ServiceNow CSM, HRSD, and S2P modules is critical.
  • Hands-on experience with AI, Journeys, and Order Guides is critical.

Benefits

  • Engagement length of 6 to 11 months, with a strong possibility of extension.
  • Time zone alignment to ET.
  • No overtime required.
  • BYOD equipment policy.
  • US holiday calendar observed.
  • Background check required.
  • No subcontracting.
  • Target rate of 37 USD all in.

Interested in this position?

Apply directly on the company website

Apply Now

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