Technical Services and Implementation Contractor

1 day ago
Contract
Mid Level
DevOps and Infrastructure
RapidAI

RapidAI

RapidAI offers an AI-powered software platform designed to assist neurovascular and vascular clinical teams in diagnosing and treating conditions such as aneurysms, pulmonary embolisms, and strokes, ultimately reducing time to treatment and enhancing p...

Health Care Providers & Services
51-200
Founded 2012
$100M raised

Description

  • Deploy, install, and troubleshoot platform clusters across Kubernetes, Docker, and Linux environments.
  • Install the Edge Cloud platform through Spectro Cloud, air-gapped, Azure-based, and other deployment methods.
  • Diagnose and resolve complex infrastructure, network, and performance issues using tools such as Wireshark.
  • Collaborate with Applications, Technical Support, and Engineering teams to triage and resolve customer issues across infrastructure layers.
  • Automate repetitive operational tasks with scripts and manage users and Active Directory integrations through Okta.
  • Lead project kickoff and progress meetings, maintain site architecture and deployment documentation, and manage implementation milestones.
  • Prepare customer sites for go-live, configure baseline scanner protocols, verify test scan processing, and provide technical support.
  • Deliver user training and post-implementation follow-up to drive platform adoption and maintain strong client relationships.
  • Conduct customer reviews of platform utilization, system performance, and operational health; identify account expansion opportunities with account teams.
  • Coordinate with APAC distributors on server specifications, procurement, installation logistics, and hardware readiness for go-live.

Requirements

  • Bachelor’s degree in Computer Science or equivalent experience.
  • Fluency in English and Mandarin.
  • Experience in technical implementation and project management.
  • 3–5 years of hands-on experience with Amazon Web Services (AWS).
  • 3–5 years of experience with Kubernetes, Docker, and container orchestration.
  • Strong experience with virtualization technologies, including VMware, Nutanix, and Hyper-V.
  • Experience with cloud-native storage technologies such as Rook/Ceph.
  • Proficiency in Python scripting for automation and tooling.
  • Expertise in infrastructure as code using Terraform and Ansible.
  • Experience with network troubleshooting and diagnostic tools.

Interested in this position?

Apply directly on the company website

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