IT & Technology Decision Makers - Paid ITSM/ESM Research Study - Dallas, US

1 month, 3 weeks ago
Freelance
Executive
Customer and Technical Support
Prolific

Prolific

Prolific is a platform that enables researchers to quickly find trustworthy research participants. With a pool of over 120,000 active and verified participants, Prolific ensures high-quality responses through continuous monitoring and engagement. The p...

Professional Services
51-250
Founded 1997
$0M raised

Description

  • Answer research questions on internal ticketing workflows, employee service requests, IT policy, and IT operations processes.
  • Review scenarios and apply real-world experience to issues such as incident escalation, ticket triage, onboarding requests, and helpdesk workflows.
  • Participate in structured surveys and interviews that inform research on service management practices and IT operations.
  • Provide feedback on tools, workflows, and processes related to ITSM and ESM platforms.
  • Share subject matter expertise to help researchers understand how IT teams evaluate and use service management platforms.

Requirements

  • Director-level or above experience in IT, Technology, IT Operations, or a related function.
  • Deep background in IT Service Management, IT Operations, or Enterprise Service Management.
  • Current or recent hands-on experience using an ITSM or ESM platform such as Jira Service Management, Freshservice, ServiceNow, Atomicwork, or Moveworks.
  • Experience as a decision-maker or key stakeholder for ITSM/ESM platform selection, implementation, or management.
  • Ability to draw on complex IT service workflows and ticketing experience to provide clear, nuanced expert insight.
  • Exceptional written communication skills and strong attention to detail when responding to questions on IT policy, compliance, or service management topics.
  • A PayPal account is required to receive payment.
  • Familiarity with HRIS platforms such as Workday, SAP SuccessFactors, ADP, or Oracle HCM is desirable.
  • Familiarity with Excel or Google Sheets for workforce analytics and Notion or Jira for asynchronous collaboration is desirable.
  • Willingness to complete a 10- to 15-minute assessment and paid tasks that may require one hour of uninterrupted work.

Benefits

  • Paid research tasks with rates up to $200 per hour.
  • Flexible hours.
  • Ability to work from home.
  • Quick onboarding after passing the assessment, with the potential to join in about 15 minutes.
  • Opportunity to influence AI model development with your expertise.

Interested in this position?

Apply directly on the company website

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