Customer Support Reps - AI Training - Las Vegas, US

2 months, 4 weeks ago
Contract
Senior
Artificial Intelligence and Machine Learning
Prolific

Prolific

Prolific is a platform that enables researchers to quickly find trustworthy research participants. With a pool of over 120,000 active and verified participants, Prolific ensures high-quality responses through continuous monitoring and engagement. The p...

Professional Services
51-250
Founded 1997
$0M raised

Description

  • Evaluate AI-generated chatbot responses for accuracy, brand voice consistency, and helpfulness.
  • Simulate customer interactions by creating realistic support tickets and dialogue flows.
  • Test how AI handles edge cases, angry customers, and complex inquiries.
  • Audit AI-generated FAQ articles and support macros for clarity and technical correctness.
  • Label model responses for tone, including empathy, professionalism, and roboticness.
  • Compare AI outputs against support QA rubrics and service standards.
  • Help refine the quality and reliability of AI support experiences.

Requirements

  • Years of experience in a high-volume customer support, technical support, or client success role.
  • Exceptional written English skills with the ability to adjust tone, empathy, and clarity for different customer personas.
  • Proven ability to de-escalate complex situations and provide step-by-step troubleshooting for technical or billing issues.
  • High typing speed and the ability to navigate multiple information sources quickly.
  • Strong attention to detail for spotting errors in logic, tone, or factual accuracy.
  • Multilingual capabilities are a significant plus, especially for translation and localized support evaluation.
  • Familiarity with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk.
  • Expert use of Slack, Microsoft Teams, and email ticketing systems.
  • Familiarity with Confluence, Notion, or Guru for internal knowledge management.
  • A PayPal account to receive payment from clients.

Benefits

  • Pay rates up to $30 per hour.
  • Competitive pay rates.
  • Flexible hours.
  • Ability to work from home.
  • Quick 10- to 15-minute assessment process.
  • Opportunity to join and start work in about 15 minutes after passing the assessment.

Interested in this position?

Apply directly on the company website

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