Patient Success Specialist-Temp

1 hour, 32 minutes ago
Contract
Junior
Customer and Technical Support
Natera

Natera

Natera specializes in cell-free DNA testing, providing advanced genetic testing services for oncology, women's health, and organ health to help families diagnose and manage genetic diseases.

Pharmaceuticals
1K-5K
Founded 2004

Description

  • Verify patient eligibility with payers and support claim submissions and investigations.
  • Provide patient support, coordinate logistics, and resolve billing and service issues.
  • Own second-level escalations from patient billing call center agents and field teams.
  • Conduct patient outreach through phone, email, and SMS to resolve escalated cases.
  • Coordinate work across departments to expedite projects, escalations, and resolutions.
  • Use Salesforce, email, and phone to manage and close escalation cases promptly.
  • Prepare product-grid analyses, reports, and organizational data requests.
  • Keep leaders and stakeholders informed of escalation status and operational progress.
  • Review and contribute to departmental procedures, protocols, and SOPs.
  • Handle PHI securely and complete HIPAA, privacy, compliance, security, and Natera training requirements.

Requirements

  • Bachelor’s degree or equivalent experience.
  • At least 2 years of inbound and outbound call center experience.
  • At least 2 years of Salesforce experience.
  • Experience with medical billing and coding, preferably in a skilled nursing environment.
  • Strong knowledge of Medicare and Medicaid practices.
  • Excellent customer service skills and professional phone manner.
  • Ability to manage stress and multitask in a fast-paced environment.
  • Strong organizational skills and adherence to guidelines and regulatory requirements.
  • Availability to work flexibly between 7 AM and 7 PM based on business needs and call volumes.

Benefits

  • Remote USA position with pay listed at $20 USD per hour.
  • Medical, dental, vision, life, and disability insurance for eligible employees and dependents.
  • Free testing for employees and immediate family members, plus fertility care benefits.
  • Pregnancy and baby bonding leave.
  • 401(k) and commuter benefits.
  • Employee referral program.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Customer Success Representative (Remote, Contract)

INFUSE 251-1K Professional Services

INFUSE, a global B2B demand generation company, is hiring a Customer Success Representative to manage client relationships, coordinate solution delivery, and support client and internal team needs.

2 weeks, 2 days ago

Client Success Representative (Remote, Contract)

INFUSE 251-1K Professional Services

INFUSE is hiring a Client Success Specialist to manage client relationships and coordinate delivery of services for a diverse B2B customer base.

1 month, 3 weeks ago

Client Success Representative (Remote, Contract)

INFUSE 251-1K Professional Services

INFUSE is hiring a Client Success Specialist to manage client relationships and support solution delivery across a variety of industries in a fast-paced, client-focused environment.

1 month, 3 weeks ago

Client Success Representative (Remote, Contract)

INFUSE 251-1K Professional Services

INFUSE is hiring a Client Success Specialist to manage client relationships and coordinate delivery of solutions for a global B2B demand generation company.

1 month, 3 weeks ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers