Senior Workforce Management Analyst

2 hours, 34 minutes ago
Contract
Senior
Data Science and Analytics
Monzo

Monzo

Monzo is a digital retail bank and fintech company that provides smart banking solutions through its smartphone app. With over 8 million users, Monzo offers intelligent notifications, instant balance updates, and financial management tools to help user...

Banks
1K-5K
Founded 2015
$1100M raised

Description

  • Prepare executive-level reports and presentations on WFM performance, trends, and resource requirements.
  • Analyze large datasets using Google Sheets and Looker to identify trends and communicate actionable insights.
  • Create and review shift offerings to support business growth and flexible working.
  • Assess the operational impact of changes to shift patterns across business domains.
  • Collaborate with Forecasting, People, Operations, Hiring, Learning & Development, and WFM Data teams to improve scheduling and accuracy.
  • Monitor holiday utilization against budget and quarterly targets, accounting for seasonality.
  • Investigate scheduling issues, reduce manual amendments, and increase schedule automation.
  • Manage mappings, service goals, and Verint backend configuration and setup.

Requirements

  • Demonstrable workforce management experience, preferably in a fast-paced, high-growth technology, customer support, or operations environment.
  • Experience with WFM software and tools; Verint experience preferred.
  • Advanced Google Sheets skills, including formulas, pivot tables, and data analysis.
  • Experience presenting complex data to executive leadership and influencing decisions through strategic communication.
  • Strong analytical skills with the ability to synthesize data, identify trends, and develop actionable strategies.
  • Ability to work autonomously, manage multiple priorities, and thrive in a dynamic environment.
  • Familiarity with Looker preferred.
  • Basic BigQuery knowledge preferred.
  • Experience with scenario planning, resource modeling, or strategic capacity planning preferred.

Benefits

  • Salary of £40,400–£51,050 plus benefits.
  • Flexible working hours and UK remote, London, or Cardiff work options.
  • £1,000 annual learning budget for books, courses, and conferences.
  • MacBook provided, with additional home-office support for fully remote employees.
  • Inclusive equal-opportunity workplace with support for employee growth.

Interested in this position?

Apply directly on the company website

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