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Credit Controller —- Fixed Term Contract

6 days, 14 hours ago
United Kingdom
Contract
Senior
Accountant
Finance and Accounting
CRM
Apply Now
Keyloop

Keyloop

Keyloop is the largest global automotive technology solutions provider, offering future motive technology to enhance the car buying and owning experience. Their comprehensive solutions cover the entire consumer lifecycle, empowering growth through dist...

Automotive
1K-5K
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Description

  • Own and manage a defined portfolio of hard B2B accounts with overdue balances against agreed cash collection targets and KPIs.
  • Conduct high-volume outbound calls, emails, and written correspondence to chase outstanding invoices and negotiate repayment.
  • Apply structured escalation processes, including formal demand letters, Late Payment Act notices, and referrals to legal or external debt recovery.
  • Negotiate payment plans and settlements with debtors while protecting the business’s commercial position.
  • Identify root causes of non-payment, such as disputes, cash flow issues, or insolvency risk, and take appropriate action.
  • Investigate and resolve invoice disputes by working with sales, operations, and billing teams to unblock payments.
  • Maintain detailed and accurate records of all communications and actions in the collections system or CRM.
  • Produce regular account status updates and escalation reports for the Credit Manager.
  • Assess debtor risk and recommend credit holds, account suspensions, or write-off proposals.
  • Support legal documentation packs and monitor insolvency notifications to protect the business position as a creditor.

Requirements

  • Proven B2B credit control or commercial collections experience, ideally with hard or complex accounts.
  • Demonstrable track record of cash collection against targets in a high-pressure environment.
  • Confident negotiation skills and the ability to handle difficult or confrontational conversations professionally.
  • Strong knowledge of the collections lifecycle, escalation tools, and legal remedies available in a B2B context.
  • Excellent written and verbal communication skills for clear, firm, and professional correspondence.
  • High attention to detail and strong organisational skills to manage a large, complex portfolio simultaneously.
  • Proficiency in Microsoft Excel and experience with collections systems or ERP platforms.
  • Fluent English.
  • Experience working on a targeted debt recovery project or within a specialist hard collections team, preferred.
  • Familiarity with the Late Payment of Commercial Debts (Interest) Act 1998, preferred.
  • Exposure to insolvency processes such as administration or liquidation and creditor rights, preferred.
  • CICM qualification or working towards it, preferred.
  • Experience liaising with external solicitors or debt collection agencies, preferred.

Benefits

  • Fixed term contract opportunity supporting a targeted recovery project.
  • Training and support to try new things, adapt to change, and explore different career paths.
  • Opportunity to collaborate and learn from industry experts around the globe.
  • Inclusive work environment that values diversity and different lifestyles.
  • Performance-based pay and benefits designed to reward results.
  • Investment in employee development and career growth.
  • Access to AI tools, with training to use them to boost creativity and productivity.

Interested in this position?

Apply directly on the company website

Apply Now

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