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IT Ops Lead

3 weeks, 3 days ago
Europe
Contract
Lead
Operations Manager
Customer and Technical Support
Confluence DNS JIRA Linux macOS
Apply Now
JustMarkets

JustMarkets

JustMarkets is a leading online trading platform that offers a wide range of financial instruments including Forex, CFDs, Gold, and Oil. With low spreads, high leverage up to 1:3000, and fast execution, JustMarkets provides a next-level trading experie...

Capital Markets
1-10
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Description

  • Lead daily help desk operations and define the long-term strategy for the function, ensuring operational stability, SLA compliance, and service quality.
  • Maintain and monitor corporate network equipment, access control systems, and overall network performance.
  • Oversee hardware lifecycle processes, including procurement, setup, maintenance, and replacement.
  • Manage and optimize corporate software licenses.
  • Supervise the configuration and support of macOS, Linux, and Windows environments.
  • Standardize onboarding and offboarding processes.
  • Develop the team through coaching, feedback, structured knowledge sharing, and participation in the hiring process.
  • Collaborate with management and cross-functional teams on operational and improvement initiatives.
  • Drive automation of routine processes to improve efficiency and scalability.

Requirements

  • 5+ years of experience in SysAdmin, IT Support, or HelpDesk roles.
  • 2+ years of team leadership experience.
  • Experience in process building and automation.
  • Solid understanding of networking concepts such as VLANs, IPsec, and DNS.
  • Strong experience with macOS, Unix/Linux, and Windows administration.
  • Hands-on experience with Google Workspace, Jira/Confluence, and access control systems.
  • Excellent troubleshooting, prioritization, and communication skills.
  • Experience with IT asset management.
  • English proficiency at B2 level.
  • VoIP experience is a plus.
  • Advanced proficiency in Jira and Confluence is a plus.

Benefits

  • Compensation for tax expenses for private entrepreneurs in Ukraine.
  • Qualified assistance and support for Ukrainian private entrepreneurs.
  • 10 paid sick leave days per year.
  • 20 paid vacation days per year.
  • Public holidays according to current Ukrainian legislation.
  • Medical insurance for employees.
  • Compensation for professional education and English learning.
  • Compensation for a sports subscription or sports equipment.

Interested in this position?

Apply directly on the company website

Apply Now

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