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Customer Success Specialist

1 month ago
Brazil
Contract
Junior
Customer Success
Customer and Technical Support
E-commerce
Apply Now
Joom

Joom

Launched in 2016, Joom is a rapidly expanding international eCommerce platform with over 400 million downloads globally. Offering a vast array of products delivered worldwide, Joom is committed to providing affordable, quality goods through a diverse t...

Internet Software & Services
251-1K
Founded 2016
View All Jobs

Description

  • Develop and maintain strong client relationships aligned with customer needs.
  • Provide prompt, complete answers to client questions and troubleshoot customer issues.
  • Keep customers informed about new features and best practices to improve product usage.
  • Monitor customer engagement and satisfaction to identify upsell and renewal opportunities.
  • Lead renewal processes and support growth within customer accounts.
  • Ensure high retention by delivering excellent customer success support.
  • Collect and relay customer feedback to internal stakeholders such as marketing and product teams.

Requirements

  • 1+ years of experience in customer success management.
  • Fluency in Portuguese.
  • Advanced communication skills, including the ability to handle difficult client conversations and build trust.
  • Ability to collect, structure, and filter customer feedback for internal stakeholders.
  • Hands-on experience with customer retention and nurturing relationships with small and medium businesses.
  • Strong analytical skills and a data-driven approach.
  • Practical experience using AI tools and the ability to learn new software quickly.
  • Experience working with KPIs such as SLA, CSAT, Retention, Churn, and Refunds.
  • Good English proficiency (preferred).
  • Experience in a similar Brazilian e-commerce and/or analytical tools company (preferred).

Benefits

  • Base salary plus bonuses.
  • PJ employment with the possibility of moving to CLT later.
  • 100% paid sick leave.
  • Collaboration with colleagues across Portugal, Brazil, Latvia, and China.
  • Opportunities for promotions.

Interested in this position?

Apply directly on the company website

Apply Now

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