Guest Experience Executive - French & English Speaking

3 days, 17 hours ago
Contract
Entry Level
Customer and Technical Support
Houst

Houst

Houst specializes in professional Airbnb management solutions, helping property owners optimize their short-term rental income through expert listing and booking management across multiple platforms while ensuring compliance with local regulations.

Real Estate
201-500
Founded 2015
$29M raised

Description

  • Serve as the first point of contact for guests before, during, and after their stays.
  • Respond to inbound guest messages and calls, resolving issues promptly and calmly.
  • Handle guest complaints with empathy and confidence.
  • Manage reservations and bookings.
  • Provide guests with information on properties, house rules, and processes.
  • Collect and verify guest identification documents and submit required information to regulatory systems.
  • Ensure pre-arrival information is complete before check-in.
  • Conduct concierge outreach to enhance the guest experience.
  • Accurately log all guest interactions in the CRM.

Requirements

  • Fluent or business-level written and spoken French and English.
  • Strong customer service skills and a confident phone manner.
  • Excellent written communication skills, with the ability to remain professional and calm under pressure.
  • Ability to multitask across systems and guest conversations.
  • Confidence using CRMs and other digital tools.
  • Strong problem-solving skills, particularly when supporting frustrated guests.
  • Availability to work five 8-hour rotating shifts per week between 11:00 AM and 12:00 AM UK time, including weekends and public holidays.
  • A quiet, dedicated workspace, headset with microphone, webcam, and stable high-speed internet with backup of at least 5 Mbps.
  • A laptop or desktop with at least a quad-core 2.5GHz CPU, 8GB RAM, and 128GB SSD.
  • Previous Airbnb or hospitality experience is helpful but not essential.

Benefits

  • Monthly contractor compensation of 5,000–7,000 MAD, depending on experience.
  • Remote work from Morocco.

Interested in this position?

Apply directly on the company website

Apply Now

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