Customer Service - Temporary

2 days, 10 hours ago
Contract
Entry Level
Customer and Technical Support
Five Star Solutions

Five Star Solutions

Five Star Solutions is a global Business Process Outsourcing (BPO) and Customer Experience (CX) partner based in Sioux Falls, South Dakota. Founded in 1986, the company specializes in secure and scalable contact center services, blending human expertise with advanced technology. It serves a diverse range of industries, including healthcare, retail, financial services, government, travel, insurance, and fintech. The company offers a comprehensive suite of services, including contact center operations, CX management, AI-enabled contact centers, and specialized industry solutions. Five Star Solutions emphasizes security and compliance, ensuring that its operations meet regulatory standards such as HIPAA and GDPR. With a workforce of 1,001 to 5,000 professionals, the company operates from locations in the United States, Guatemala, and the Philippines, providing tailored support strategies to meet the unique needs of its clients.

outsourcing/offshoring
1001-5000
Founded 1986

Description

  • Handle a high volume of inbound customer calls in a timely manner.
  • Follow approved communication scripts for different call topics.
  • Identify customer needs, clarify information, research issues, and provide solutions or alternatives.
  • Use company and client resources to resolve calls accurately.
  • Identify and pursue appropriate product upsell opportunities.
  • Switch between tasks efficiently while maintaining composure.
  • Maintain punctual attendance and availability for all scheduled shifts.
  • Deliver positive, professional customer interactions.
  • Cross-train for additional responsibilities as requested.

Requirements

  • Must be at least 18 years old and able to complete a background check in accordance with state and federal laws.
  • Live in one of the approved work-at-home states listed in the posting.
  • Previous 3–6 months of customer service or customer support experience preferred.
  • Previous 3–6 months of call center or office experience is a plus.
  • Basic computer skills, strong phone communication, verbal communication, and active-listening skills.
  • Ability to learn quickly and work independently.
  • Provide a dedicated workspace with a desk, chair, electrical outlet, and direct LAN connection.
  • Have secure, reliable, dedicated high-speed internet with a hardwired connection to a modem or router; Wi-Fi and extenders are not permitted.
  • Provide a laptop or desktop with an Intel Core i5-8250U processor or higher, 8GB memory, Windows 10 or 11 64-bit, 1280x768 or higher resolution, and dual monitors.
  • Provide a USB DSP headset and maintain up-to-date antivirus software and an enabled firewall; Chromebooks, netbooks, and tablets are not accepted.

Benefits

  • Remote work-from-home position for eligible residents.
  • Bring-your-own-device arrangement.

Interested in this position?

Apply directly on the company website

Apply Now

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