RemoteLeads Logo
Sign Up Sign In

Project Leader - Consumer Complaints Platform Deployment

2 weeks, 6 days ago
Poland
Contract
Lead
Project Manager
Project and Program Management
Apply Now
Helprise

Helprise

Helprise is a Swiss-based partner in business services with nearshore delivery in Poland and offshore hubs in India and Ghana. We provide top talent, outsourcing, executive & leadership search, and AI-enabled solutions in Finance, HR, IT, Procurement, ...

View All Jobs

Description

  • Coordinate platform deployment activities across approximately 20 markets.
  • Lead market-facing activities, including local process mapping and stakeholder coordination.
  • Establish local operating processes aligned with legal, privacy, regulatory, and business requirements.
  • Align local, regional, and central processes.
  • Support operational readiness for product quality complaint reporting and consumer complaint handling.
  • Ensure consumer contacts and complaints are properly managed and documented.
  • Facilitate collaboration, communication, and knowledge sharing between local teams and central functions.
  • Support change management and identify process improvement opportunities.
  • Prepare markets for transition to the future business-as-usual operating model.

Requirements

  • Proven project management experience, particularly in market-facing deployment activities.
  • Strong stakeholder management and facilitation skills.
  • Experience in customer service, customer care, or consumer-facing operations.
  • Knowledge of consumer complaint handling and case management systems.
  • Understanding of privacy, compliance, and regulatory requirements.
  • Experience working in multilingual, multi-market environments.
  • Experience with process improvement initiatives.
  • Familiarity with AI-supported tools and openness to new technologies.
  • Excellent written and verbal communication skills.
  • Proactive, independent, solution-oriented approach with strong ownership and accountability.
  • Ability to lead remote teams and drive collaboration.
  • Confidence challenging existing processes and identifying alternative solutions.

Benefits

  • Flexible work arrangements and adaptable schedules.
  • Attractive rewards system.
  • Sport card benefit with access to multiple sports facilities.
  • Private medical care.
  • Life insurance.
  • Employee referral program.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Atari

Game Producer: Platform Games

Atari 11-50 Consumer Goods

Atari is seeking a remote Game Producer in its India team to lead the end-to-end development and live operations of short-session platform games based on its classic arcade catalog for channels such as Reddit and MSN.

Europe United States India Contract Mid Level Product Manager Project Manager
Agile HTML Scrum Unity
2 days, 7 hours ago
INFUSE

Middle+ Project Manager (Remote, Contract)

INFUSE 251-1K Professional Services

INFUSE is seeking a Middle+ Project Manager to lead cross-functional projects delivering AI and technology solutions, from stakeholder requirements through implementation and process improvement.

Kazakhstan Contract Mid Level Project Manager
5 days, 6 hours ago
INFUSE

Middle+ Project Manager (Remote, Contract)

INFUSE 251-1K Professional Services

INFUSE is seeking a Middle+ Project Manager to lead cross-functional projects delivering AI and technology solutions, from requirements definition through implementation and adoption.

Ukraine Contract Mid Level Project Manager
5 days, 6 hours ago
INFUSE

Middle+ Project Manager (Remote, Contract)

INFUSE 251-1K Professional Services

INFUSE is seeking a Middle+ Project Manager to own the delivery of AI and technology projects, coordinating business and technical teams to improve processes and implement solutions across its global demand generation organization.

Bulgaria Contract Mid Level Project Manager
5 days, 6 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers