Virtual Medical Manager

2 months, 3 weeks ago
Contract
Mid Level
Customer and Technical Support

Global Medical Virtual Assistants (GMVA)

Remote healthcare staffing and outsourcing company that provides medical virtual assistants for medical practices and hospital systems, including support for scheduling, patient follow-ups, insurance verification, prior authorizations, billing, revenue cycle management, credentialing, EMR/EHR data entry, front-desk operations, clinic administration, and back-office support.

Outsourcing and offshoring consulting
501-1000
Founded 2019

Description

  • Manage day-to-day planning, operations, and problem-solving for a team of Medical Client–VA pairs to meet client targets.
  • Partner with clients to create and prioritize task lists that improve productivity and profitability for their businesses and Client–VA pairs.
  • Oversee client–VA relationships by mitigating concerns, anticipating growth, and identifying patterns in performance and needs.
  • Handle high-level escalations, negotiations, and complex client situations to maintain service quality and client satisfaction.
  • Coordinate training, onboarding, and development activities for virtual assistants to ensure consistent service delivery.
  • Collaborate with clients to identify opportunities to grow their businesses using Global Medical’s suite of services.
  • Monitor and report on Client–VA performance metrics and take corrective actions to align outcomes with client expectations.
  • Provide strategic recommendations and implement solutions when client requirements or workflows change.

Requirements

  • Degree in a medical or healthcare-related field preferred.
  • At least 3 years of experience in Healthcare/Medical Management or Remote Management with familiarity in operational processes.
  • Highly proficient in English (written and oral).
  • Ability to perform under pressure and work alongside high-level professionals in a team environment.
  • Self-starter, highly motivated, organized, and growth-minded.
  • At least 1 year of Training and Development experience (preferred but not required).
  • Ability to think creatively and design solutions to meet client requirements.
  • Proficient with MS Office applications and Google Suite.
  • Open to working night shifts and available to coordinate across time zones.
  • Minimum system and connectivity requirements: primary computer with Intel Core i5 (6th Gen) or AMD Ryzen 5 or higher and 8 GB RAM, Windows 11 64-bit or macOS Ventura, USB noise-cancelling headset, clear webcam, primary internet DSL/Fiber with minimum 100 Mbps contracted and backup internet >=20 Mbps; recommended: Intel Core i7/i9 or AMD Ryzen 7, 16 GB RAM and primary internet 500 Mbps, and backup power (UPS) capable of 3+ hours.

Benefits

  • Rate up to $1,400 USD monthly.
  • Employment type: Independent Contractor with permanent work-from-home arrangement.
  • Free training and paid time off.
  • HMO coverage and optical rewards.
  • Performance-based pay increases.

Interested in this position?

Apply directly on the company website

Apply Now

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