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Client Services Manager

3 months, 2 weeks ago
Philippines
Contract
Senior
Customer Success Manager
Customer and Technical Support
Apply Now

Global Medical Virtual Assistants (GMVA)

Remote healthcare staffing and outsourcing company that provides medical virtual assistants for medical practices and hospital systems, including support for scheduling, patient follow-ups, insurance verification, prior authorizations, billing, revenue cycle management, credentialing, EMR/EHR data entry, front-desk operations, clinic administration, and back-office support.

Outsourcing and offshoring consulting
501-1000
Founded 2019
View All Jobs 8

Description

  • Manage the day-to-day planning, operations, and problem-solving for a team of Medical Client-VA pairs.
  • Ensure virtual assistant performance aligns with client expectations and required targets.
  • Partner with clients to create task lists that improve productivity and profitability.
  • Support clients in growing their businesses through Global Medical’s services.
  • Manage client relationships and address client needs using Global Medical’s offerings.
  • Mitigate concerns, anticipate growth needs, identify patterns, and handle escalations.
  • Lead negotiations and resolve high-level client situations.
  • Coordinate and supervise medical client-VA management activities.

Requirements

  • A degree in a medical or healthcare-related field is preferred.
  • At least 3 years of healthcare, medical management, or remote management experience.
  • Familiarity with operational processes.
  • Highly proficient written and spoken English.
  • Ability to perform under pressure and work with high-level professionals in a team environment.
  • Self-starter who is highly motivated, focused, organized, and growth-minded.
  • At least 1 year of training and development experience is preferred.
  • Ability to think outside the box and create solutions when needed.
  • Proficiency with MS Office applications and Google Suite.
  • Open to working night shifts.
  • Primary system with Intel Core i5-6000 (6th Gen or higher) or AMD Ryzen 5 or higher, 8 GB RAM, and Windows 11 64-bit or macOS Ventura.
  • Backup system option with the same or higher processor and 8 GB RAM, or a UPS capable of powering the workstation for at least 3 hours.
  • Primary internet connection of at least 100 mb/s contracted DSL or fiber.
  • Backup internet connection of at least 20 mb/s via cell or wired connection.
  • Recommended primary system with Intel Core i7/i9/Core Ultra or AMD Ryzen 7 or higher, 16 GB RAM, and Windows 11 64-bit or macOS Tahoe.

Benefits

  • Monthly rate of up to $1,600 USD.
  • Independent contractor employment type.
  • Free training.
  • Paid time off.
  • HMO coverage.
  • Optical rewards.
  • Performance-based salary increase.
  • Permanent work-from-home setup.

Interested in this position?

Apply directly on the company website

Apply Now

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