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Quality Analyst Specialist

2 months, 2 weeks ago
Philippines
Contract
Junior
QA Engineer
Quality Assurance and Testing
Apply Now
Global Medical Virtual Assistants Careers Page

Global Medical Virtual Assistants Careers Page

Enhance your healthcare organization's capacity with GMVA’s scalable workforce solutions, designed to streamline operations without adding FTEs.

outsourcing/offshoring
11-50
View All Jobs 12

Description

  • Monitor and evaluate virtual assistants’ performance through call and email reviews against quality guidelines and service level agreements.
  • Identify performance gaps and provide constructive feedback and coaching to virtual assistants.
  • Conduct regular audits and spot checks to verify task accuracy and completeness.
  • Document quality assurance findings, trends, and recommendations for continuous improvement.
  • Collaborate with cross-functional teams to maintain consistent quality standards.
  • Work closely with Client Services Managers to review VA performance metrics.
  • Communicate VA strengths and areas for improvement to relevant stakeholders.
  • Develop action plans based on feedback from Client Services Managers and clients.
  • Create and maintain process flows for tasks handled by virtual assistants.
  • Develop and maintain QA forms tailored to specific tasks and client requirements.

Requirements

  • At least 2 years of experience in a quality assurance or quality management role, preferably in the healthcare industry.
  • Experience in Fertility and Mental Health is preferred but not required.
  • Excellent analytical and problem-solving skills.
  • Strong attention to detail and ability to multitask.
  • Excellent communication and interpersonal skills.
  • Proficiency in quality monitoring tools and software.
  • Ability to work well in a team and collaborate with cross-functional teams.
  • Open to working night shifts.
  • Primary system with at least an Intel Core i5-6000 (6th Gen) or AMD Ryzen 5 processor, 8 GB RAM, and Windows 11 64-bit or macOS Ventura.
  • Primary internet connection with DSL/Fiber at a minimum contracted speed of 100 mb/s.
  • Backup system or UPS capable of supporting the workstation for at least 3 hours, with backup internet of at least 20 mb/s.

Benefits

  • Up to $850 USD monthly rate.
  • Independent contractor employment type.
  • Free training.
  • Paid time off.
  • HMO coverage.
  • Optical rewards.
  • Performance-based increase.
  • Permanent work-from-home setup.

Interested in this position?

Apply directly on the company website

Apply Now

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