Customer Service - Temporary

3 days ago
Contract
Entry Level
Customer and Technical Support
Five Star Solutions

Five Star Solutions

Five Star Solutions is a global Business Process Outsourcing (BPO) and Customer Experience (CX) partner based in Sioux Falls, South Dakota. Founded in 1986, the company specializes in secure and scalable contact center services, blending human expertise with advanced technology. It serves a diverse range of industries, including healthcare, retail, financial services, government, travel, insurance, and fintech. The company offers a comprehensive suite of services, including contact center operations, CX management, AI-enabled contact centers, and specialized industry solutions. Five Star Solutions emphasizes security and compliance, ensuring that its operations meet regulatory standards such as HIPAA and GDPR. With a workforce of 1,001 to 5,000 professionals, the company operates from locations in the United States, Guatemala, and the Philippines, providing tailored support strategies to meet the unique needs of its clients.

outsourcing/offshoring
1001-5000
Founded 1986

Description

  • Handle high volumes of inbound customer calls in a timely manner.
  • Assist customers with debit card incentive inquiries, orders, and balances.
  • Follow approved communication scripts for different call topics.
  • Identify customer needs, clarify information, research issues, and provide solutions or alternatives.
  • Use company and client resources to resolve calls accurately.
  • Identify and act on appropriate product upsell opportunities.
  • Transition between tasks efficiently while maintaining composure.
  • Maintain punctual attendance and availability for all scheduled shifts.
  • Deliver positive, professional customer interactions.
  • Cross-train on additional duties or projects as requested.

Requirements

  • Must be at least 18 years old.
  • Previous 3–6 months of customer service or customer support experience preferred.
  • Previous 3–6 months of call center or office experience is a plus.
  • Basic computer skills and the ability to learn quickly and work independently.
  • Strong phone, verbal communication, and active-listening skills.
  • Must pass a background check in accordance with applicable state and federal laws.
  • Must live in one of the approved work-at-home states listed in the posting.
  • Must provide a dedicated workspace with a desk, chair, electrical outlet, and direct wired LAN connection.
  • Must have secure, reliable, dedicated high-speed internet; Wi-Fi and extenders are not permitted.
  • Must provide a Windows 10 or 11 64-bit desktop or laptop with an Intel Core i5-8250U processor or greater, 8 GB RAM, dual monitors at 1280x768 resolution or higher, a USB DSP headset, enabled firewall, and current antivirus software.

Benefits

  • Remote work-from-home position.
  • Bring Your Own Device arrangement.

Interested in this position?

Apply directly on the company website

Apply Now

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