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Customer Service Officer (030-1450)

1 hour, 25 minutes ago
Philippines
Contract
Mid Level
Customer Support
Customer and Technical Support
CRM
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Hunt St

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Description

  • Respond to Australian business clients via email, phone, and online meetings with timely, professional assistance.
  • Schedule appointments, service visits, client meetings, follow-ups, and related activities.
  • Prepare and maintain documents, correspondence, reports, spreadsheets, and presentations.
  • Maintain accurate client records, notes, tasks, and communication histories in HubSpot CRM or a similar platform.
  • Support clients using SaaS applications and software systems, including guidance on features, common issues, and processes.
  • Coordinate client requests and internal follow-ups, tracking outstanding tasks through completion.
  • Use Microsoft 365 tools to manage daily communication and administrative workflows.
  • Maintain accurate, up-to-date records and follow established procedures.
  • Use AI tools to draft, summarize, organize information, and improve efficiency.
  • Identify and improve routine administrative and client-service workflows.

Requirements

  • Based in the Philippines.
  • At least 3 years of experience in customer service, client support, appointment setting, administration, or a similar role.
  • Excellent written and spoken English for professional communication with Australian business clients.
  • Experience handling client enquiries, coordinating appointments, and managing follow-ups by phone.
  • Strong Microsoft Word document-formatting and preparation skills.
  • Working knowledge of Excel, Outlook, Teams, SharePoint, and PowerPoint.
  • Experience with HubSpot CRM or a comparable CRM platform.
  • Comfort supporting SaaS applications, online platforms, and software-based services.
  • Strong organization, attention to detail, ability to prioritize, and ability to work accurately with minimal supervision.
  • Comfort using AI tools such as ChatGPT or Microsoft Copilot.
  • Reliable computer, professional headset and microphone, quiet workspace, internet speed of at least 40 Mbps download and 20 Mbps upload, and a backup internet connection.
  • Ability to disclose existing roles or client work and list this engagement on LinkedIn as an Independent Contractor.

Benefits

  • AUD $800–$1,000 monthly compensation.
  • 100% remote, work-from-home arrangement.
  • Monday to Friday schedule, 6:00 AM–2:30 PM Philippine Time.

Interested in this position?

Apply directly on the company website

Apply Now

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